Question

Dim Sum Halal Kitchen is one the famous restaurant which located in Kuala Lumpur just started the operations last year. This restaurant famous with nicely plated dim sums and have a huge variety of dim sum choices. Some of the top their favourites menu are family platter dim sum and wanton noodles. To ensure the best service, the restaurant uses Information System (IS) in handling data for their daily operations.

Although the usage of IS provides faster response and enables the waiters to provide the best services to the customers, the management noted that the restaurant is only actively using their IS in processing food orders. The management feels that the current IS functions can be expanded to track food items stock level so that there will never be "out-of-stock" problems and also to adopt online ordering to reach more customers via food delivery service. In order to implement these goals, appropriate Information System Planning in terms of Strategic, Tactical and Operational has to be carried out.

Discuss about information system (IS) by focussing on brief explanation about IS in the restaurant.

Answer 1

Definition of information System: -
Lots of companies are handling huge volumes of knowledge . Data are universal principles or information, which are compiled into a database. most of the people believe that data is related to information; information, however, simply consists of knowledge structured to assist answer questions and solve problems. An information system is defined because the software which helps with data organization and analysis. Thus, the aim of an information system is to show data into usable information which may be utilized in an enterprise to form decisions. information system, an interconnected range of knowledge collection, storage and retrieval elements and for the delivery of records, expertise and digital goods. Business firms and other organisations believe technology to conduct and control their activities, communicate with their customers and vendors and perform on the marketplace. Information systems are wont to manage supply chain interorganisational and online markets. Of example, companies use technology to handle financial statements, control their human capital, and permit internet ads to draw in their future clients. Many large organizations are completely supported the knowledge systems.

Although information systems may vary in how they're implemented within an organisation, the subsequent components are usually included:

1. Hardware: Information systems supported computers use electronic hardware, like CPUs, displays, keyboards and printers.
2. Software: These are the applications for storing, extracting, and analysing results.
3. Databases: Information systems are structured into tables and directories that operate with data.
4. Network: Various entities must be linked to every other, particularly because an equivalent information system is employed by several various individuals in an organisation.
5. Procedures: These explain how basic data is interpreted and evaluated to supply the responses the knowledge system is made for.

INFORMATION SYSTEM IN RESTAURANTS
In-restaurant information system helps track and manage the restaurant's tools. The framework offers standard management system for improving restaurant management tools. the knowledge system offers electronic support function in customer billing and cash management, production line(kitchen) and repair line (dining room) between the touch and operate / manage the restaurant monitoring process. The system is suitable for retail restaurants and advanced restaurants that need data system to watch the progress of operations.

The Main Function of InformationSystem in Restaurants
* Management
* Operating programs of choice
* Kitchen- and dining-room OS
* Waiter to customer utility program
* Terminals Handling (PDA)

Relevance of information system in restaurants: -
* they ought to be a courteous, prompt and reliable service for patrons
* Manager should understand the restaurant condition overall
* Application of a set of details in due time and right
* Boost organizational efficiency improvement programs to realize improved revenues
* Chef can reach all points easily, meal detail, smooth meals for the preparatory work , increase quality, cut costs
* Waiter can. client dissatisfaction, work with fun, enjoy better work place attention, job service

Description of information system
* Customer order after cooking, within the kitchen
* Monitor are often wont to express the kitchen demand system
* Full the dish cooks and relay the video to the waiters at the restaurant
* Is eye touch, all conversation are often wiped out silence
* Handheld terminals (PDA)