How would you define “business process management” based on this video and text reading? How would...

How would you define “business process management” based on this video and text reading? How would you compare it to business process re-engineering, continuous improvement, and total quality management approaches?

Expert Solution

A business process is a collection of activities and tasks which find their end in the delivery of a service or product to a client, which will accomplish organizational goals.
Hence, business process management (BPM) is defined as a systematic approach to make an organization's workflow more effective, more efficient and more capable of adapting to an ever-changing environment.
The management helps organizations in an industry to improve their business process by providing them with tools to analyze processes for change, redesign and optimize existing processes.
Its foundation closely resembles total quality management approaches or continuous improvement process.
A continuous improvement process is an ongoing effort to improve products,services, and processes.
These efforts can either seek incremental improvement overtime or radical change.
Customer valued delivery processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.
Business process management is more complex and thorough compared to this.
Besides that, business process management also helps business firm identify and provide analytical tactics for verifying performance.
In a sense it shares a great deal with total quality management which seeks to improve the quality of business processes by decreasing error and rejection rates, improving customer satisfaction,and reducing costs.
On the other hand,business process re-engineering involves the radical change of core business and removing of processes that are barriers to the organizational growth.
It takes a lot of time as companies start from scratch and have to rethink existing processes to deliver more value to the customer, though the need of process redesign is justified by the results of reduced time and cost or enhanced customer service and value.

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ekkarill92 answered 1 year ago

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