Question

Explain the nature of your experience in maintaining confidential information. Was this information hard copy or electronic?

How did you ensure that there was no breach in confidentiality?

Do you know what a Kodak i5200 scanner is used for?

Answer 1

1)my life gave me a great deal of experience in handling confidential information as electronic.Everyone deserves the right to confidentiality, and I would never undermine that right. I do have experience using a variety of software designed for the safeguarding of information, as w

2)Confidentiality is the protection of personal information. Confidentiality means keeping a client's information between you and the client, and not telling others including co-workers, friends, family, etc. Examples of maintaining confidentiality include: individual files are locked and secured.

There is, however, no such thing as absolute confidentiality in the community services industry. Workers are required to keep notes on all interactions with clients and often to keep statistics about who is seen and what issues are addressed. As a worker, there will be times when you could be faced with some personal difficulties regarding confidentiality. You need to give your client an assurance that what is said will be in confidence (that it will stay secret between you and the client) because, unless you are able to do that, the client is unlikely to be open with you. However, you also need to be aware of the limits to the confidentiality that you are offering. There are several instances where total confidentiality is either impossible, undesirable or illegal. These include:

   •   cases where the law requires disclosure of information which will be

   ◦   if the health and/or welfare of a child or young person is at risk. You are required to contact Department of Community Services and notify them of your concerns.

   ◦   if your client tells you he/she has committed a serious crime. You are required to notify your supervisor or the police directly.

   ◦   if a worker is subpoenaed to present information in a court of law

   •   when the client needs to be protected from harming themself (eg if suicidal)

   •   where others may need to be protected (if the client has threatened to harm others or will do so inadvertently)

   •   the need to keep records

   •   when working in conjunction with other professionals in caring for a client

   •   the requirements of professional supervision, training, workshops or seminars.

   •   For more details go to the sections on Legislation governing confidentiality and Exceptions to the general rule of confidentiality.

It is always good practice to tell clients at the beginning of your contact with them that whatever they tell you is confidential except in the above circumstances.

When writing up case notes you need to be careful about what you include and how you write this information up. Always remember that clients have the right to see files and read anything that has been written about them.

When working with other professionals it is good practice to obtain the written consent of the client before exchanging information.

If you are going to be discussing a client and their situation in supervision, in a training session or at a workshop, you can always change the name and any information that may identify the client. Other workers in these situations are also bound by the same ethical and legal requirements relating to confidentiality that you are.

Confidentiality also extends to things like:

   •   names and addresses of clients

   •   phone numbers and addresses of staff and volunteers

   •   names and personal details of people who donate money or time

   •   details of funding agreements

   •   information about strategic planning.

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