Question

1. What quality indicators ranked the healthcare organization as a recipient of the Baldrige Award?

Answer 1

The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. Seven categories that make up the award criteria are:-

• Leadership- Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.
• Strategic planning- Examines how the organization sets strategic directions and how it determines key action plans.
• Customer focus- Examines how organisation determine requirement and expectation of customers and market, build relationship with customers, acquires, satisfy and retains the customers.
• Measurement, analysis and knowledge management ​​​​​- ​​​​​Examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization’s performance management system.
• Workforce focus- Examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives.
• Process management- Examines aspects of how key production/delivery and support processes are designed, managed, and improved.
• Results- Examines the organization’s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility.