What quality indicators ranked the healthcare organization as a recipient of the Baldrige Award?

What quality indicators ranked the healthcare organization as a recipient of the Baldrige Award?

Expert Solution

The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. Seven categories that make up the award criteria are:-

Leadership- Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.
Strategic planning- Examines how the organization sets strategic directions and how it determines key action plans.
Customer focus- Examines how organisation determine requirement and expectation of customers and market, build relationship with customers, acquires, satisfy and retains the customers.
Measurement, analysis and knowledge management - Examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization’s performance management system.
Workforce focus- Examines how the organization enables its workforce to develop its full potential and how the workforce is aligned with the organization’s objectives.
Process management- Examines aspects of how key production/delivery and support processes are designed, managed, and improved.
Results- Examines the organization’s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility.

Nightingale answered 2 years ago

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