Question

A strategic goal of any healthcare organization is the quality performance of the employees. The Institute of Medicine (1998) created the most accepted definition of quality in the healthcare industry: patient services current with scientific knowledge that result in a desired health outcome. Research information on high-performance organizations and provide 5 strategic methods that could be used to improve employee productivity in the healthcare organization.

Answer 1

Healthcare organizations play a crucial role when the health of human beings is concerned. We can list some high performance organizations in the field of healthcare as:

• Mayo Clinic
• Intermountain
• Kaiser Permanente
• Cleveland Clinic
• CCS medical

These are some healthcare organizations which are performing at higher levels in the field of healthcare by providing top level services.

Healthcare is a service oriented sector and due to it's relationship with people health, it is very important to have highly productive workforce. What are the important strategic methods or strategies for improving employees' productivity, let's discuss:

1) Review the measurement system or metric

• It is very important to review and analyse the current metric to know the reasons of less productivity.
• By reviewing the measurement system in the healthcare organizations, productivity can be increased.
• Reviewing is important because sometimes issues with productivity are not necessarily coming due to productivity itself, measurement system for measuring productivity may require some improvements.
• Use of wrong metric can lower or raise productivity statistics which may be wrong and can create problems.

2) Use of technology

• Appropriate technology should be used in the healthcare organizations to support workflows and improve productivity.
• Use of good technology can result in less mistakes and can support administration in resolving issues.
• Use of appropriate technology facilitates employees to get with their work thus boosting employee productivity.
• By using technology employees get right information at the right time thus resulting in spending less time in sorting out mistakes or correcting course.
• If employees are spending less time in correcting errors or due to technology errors are few then it results in improved productivity.

3) Review the workflows

• If employees are performing repetitive or overlapping workflows then it can hamper employee productivity.
• Review of workflows is important because inefficient workflows may hamper employee productivity as employees have to wait for information that should be ready and accessible.
• Electronic health records can help in accessing the information but poor interfaces and poor structure can cause problems, that's why workflows should be reviewed to boost employee productivity.

4) Improve employee engagement

• If employees are disengaged with the work then it can result in low productivity.
• To avoid consequences due to employee disengagement a healthcare organization should offer rewards for good performance.
• Rewards don't need to be in cash only, appreciation for good performance among the peers may act as a reward for employees because this boosts the employee morale thus resulting in high productivity.
• Rewards facilitates motivation for the work and good work leads to high performance and productivity.

5) Training

• Sometimes lack of skills or knowledge may lead to low employee productivity.
• Employees' performance should be reviewed in order to know the level of knowledge.
• Training about the work should be given to employees in order to improve their skills.
• Employees sound with good working skills leads to high productivity.
• So, time to time training should be provided to the employees related to their work.

These are some main strategies to improve employee productivity which are followed by high performing healthcare organizations as listed above.

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