In: Operations Management
A- Managers are supposed to set the example of what behavior is acceptable at work. Friendliness with subordinates can cause unrealistic or inappropriate expectations of employees. I can raise questions about fair distribution of rewards and recognition and creates the perception of favoritism. There is also the potential for unprofessionalism such as discussing confidential work-related information outside of work
B-
I do not think it is a good idea for managers to socialize and befriend with subordinates. While some may be capable of doing so, they are at risk of forming cognitive biases. Close relationships can cause clouded judgments. Managers will begin to make decisions in the best interest of the friendship rather that in the best interest of the organization. I do believe it is important to develop some level of acquaintance with employees. It is important to know what is going on in the subordinate’s life to some degree to be able to best meet their needs to maintain a high level of motivation towards the job.
Managers can be social with subordinates without crossing the line to friendship. Team meeting and office parties can help accomplish this. If there is a gathering outside of work, everyone on the team should be invited. Personal conversations should have boundaries. Its ok to talk about how your kids are doing in school and how you like the new house you moved into but never ok to speak about personal issues like marital problems or dating life. This will develop a healthy level of cohesiveness without getting too personal. It’s as simple as being aware of possible preferential treatment and recognizing and awarding performance and effort across the board and not just a few people.