Question

The goal: the project goal is to develop implementable process change for reporting a human performance event that satisfies the needs of all stakeholders of SIEMENS COMPANY

ASSIGNMENT: Provide a forecast model and two page report on "human performance event" , that would analyze incidents and metrices to inhance safety protocol of Siemens IndustrY (Siemen field service ) .

Answer 1

Human Performance Event: Human performance is an operating philosophy which acknowledges that people make mistakes. It identifies causes of huma errors and provide specific tolls to help eliminate them. Huma performance empowers employees, regardless of title or tenure to contribute equally to safety and operational excellance of organization. Human performance is the way people think about and perform their work.

Behaviours (How) + Results (What) = Human Performance

Siemens Industry & Human Performance: Siemense has developed various procedures and tools to design, develop, manufacture and market their products so as to protect environment and human health, they have developed policy for environmental, protection, health management and safety (EHS). In worldwide manufacturing units and field services they follow all regulations of country of operation and also developed their own standards to meet safety requirements. Every management system has further scope for improvement and development hence following are some guidelines to consider while reviewing currently established practices of safety for field services.

1) Proactive Assessment of Risks: Human performance tool emphases on proactively analysing safety risks through any undesirable change in state of structures, systems, products or services (assets) that involve serious degradation or termination of its ability to perform its required function. Such proactive assessment of risks on fields either before visiting or before start of actual work helps to analyse risks and reducing its probability.

2) Identification of Critical Step: Critical step is a task action that if done incorrectly, or not at all would result in unrecoverable condition affecting safe-quality-reliable job completion. Step is critical if it has one of the following characteristics

a) Consequence from incorrect performance that injures personnel, damages equipment, harms public.

b) Irrecoverable: Can't be reperformed if performed incorrectly.

Proper assessment of critical step and implementing measures to reduce such risk whiles performing tasks on field can improve safety at work.

3) Application of 5 Principles of Safety: 5 principles of safety as mentioned below

a) People make mistakes even the best make mistakes:

b) Individual behaviour is influenced by organizational processes and values

c) Mistakes likely situations are predictable and manageable.

d) Incidents (Operational and personal) can be avoided by understanding mistakes and learning from them.

e) Leaderships response to failure matters.

4) Development of Safety Oriented Organization Culture: As stated by Dr. James Reason, Workplaces and organizations are easier to manage than the minds of individual workers. You cannot change human conditions but you can change the conditions under which people work, defining and reviewing organizational policies in accordance with likely safety hazards, control measures to avoid their occurances and committment of top management to respond safety related issues and to provide all required resources to employees can improve personal safety of employees working on fields.

5) Training: Training of employees on safety issues, sharing of experiences and taking feedback of such training programmes helps to develop uniform work culture for safety. Sharing experiences can help others to understand risks associated with specific tasks.

Siemens has established various safety measures at their working places all over the world but safety at field service location can be achieved by:

• Training of personnel on health, safety and sustainability.
• Allocating trained resources for relatively risky tasks.
• Risk assessent before initiation of task.
• Proper communication with clients for safety requirements from clients end if any.
• Sharing experiences and continual improvement in safety system accordingly.