Questions
Assume you are a shareholder in a publicly traded retail firm. Would you want that firm...

Assume you are a shareholder in a publicly traded retail firm. Would you want that firm to raise pay rates for its employees to stay on pace with the inflation rate, even if doing so would drive product prices up and profit margins down? Can you explain why for me please?

In: Operations Management

Please re-watch the video posted on moodle under topic 9 titled 'Principles of Persuasion'. Think of...

Please re-watch the video posted on moodle under topic 9 titled 'Principles of Persuasion'. Think of examples from your own experience when you had used a few of these chosen principles and share them with the class. The art of persuasion also includes managing conflict. What would you consider to be the qualities of a leader who manages conflict effectively?

In: Operations Management

11. What are two advantages to purchasing a facility? What are two disadvantages to leasing a...

11. What are two advantages to purchasing a facility? What are two disadvantages to leasing a facility?

In: Operations Management

Case: Irasen Foods and Beverages is planning on opening a new plant in 18 months. You...

Case: Irasen Foods and Beverages is planning on opening a new plant in 18 months. You have been invited to prepare a plan to hire, select and train almost five-hundreds new employees that will be needed over the next two years.

1. Prepare a plan outline of how to hire and train an entire staff of new employees below the second level of management in one year and have them ready to open the new plant?

2. How should you go about procuring the balance of the five-hundreds  workers needed to staff the plant by the projected full-operations date?

In: Operations Management

Question: What is crisis management? What distinguishes crisis management from management during ordinary business conditions? What...

Question:

What is crisis management? What distinguishes crisis management from management during ordinary business conditions? What are some principles for leading companies effectively during a crisis?

Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management

Which type of interactive, electronic channel is used by businesses to communicate with internal and external...

Which type of interactive, electronic channel is used by businesses to communicate with internal and external audiences?

In: Operations Management

Question: What is corporate social responsibility? What are some arguments in favor of corporate social responsibility?...

Question:

What is corporate social responsibility? What are some arguments in favor of corporate social responsibility? What are some arguments against corporate social responsibility? How has the COVID-19 pandemic affected the debate surrounding corporate social responsibility? What are some things companies can do to be socially responsible in the wake of the COVID-19 pandemic?

Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management

Imaging your starting a delivery business Question What are your ideas on how you will find...

Imaging your starting a delivery business

Question What are your ideas on how you will find customers to come to your business?

 Promotional Programs
o Website
o Social media

o Public relations
o Direct Mail
o Advertising
o Telemarketing

How would you use these vehicles to find and to entice a potential customer to come to your business?

How will you or your employees be compensated?

In: Operations Management

Question: Why is leadership so important to the strategy execution process? What are some actions that...

Question:

Why is leadership so important to the strategy execution process? What are some actions that management can take to lead successful strategy execution? What are some actions managers can take to manage crisis situations?
 Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management

C & S Department Store is the second largest clothing and retail store chain in Jamaica....

C & S Department Store is the second largest clothing and retail store chain in Jamaica. At present, they have 5 clothing and retail stores in all 14 parishes and are planning to expand to 7 stores per parish in the next 3 years. C & S Department Store has a centralized Human Resource Department located at its main office in Kingston. Unfortunately, although the HR processes are managed centrally, there are many HR tasks, policies and procedures that are controlled by the clothing and retail store managers or by the lead parish manger in each parish. Currently, the HR management processes are using Excel spreadsheet to compile reports from various parish Headquarters and stores. This task is being performed by a team of HR executives at its main office in Kingston.
Simone Coram is the Senior HR Manager of C & S Department Store and has discovered various administrative and HR issues with the clothing and retail store sites. Due to high focus on sales revenue and stores profitability, Retail Store Managers have difficulties in managing the stores in the areas of staff attendance, discipline and critical HR practices.
The fundamental emphasis and foundation of C & S Department Store has been centered on always maintaining the highest standards of customer service and for that reason they are in direct contact with customers at each and every Department Store. What sets C & S Department apart is a commitment to exceeding expectations making it one of their unique selling points. Giving excellent customer service is one of the main reasons why their customers choose C & S Department Store and why they keep coming back.
Imperatively, the entity’s strategy is purposed towards employing the ideal candidate for both their part-time and full-time sales associates with the capacity and proficiency to grow and hone their skills for prospective advanced position within the organization. Presently, the store managers for three (3) of C&S Department Store have made the announcement that they plan to retire within the next 18 to 24 month. These three managers have insisted that they will not remain in their position beyond this particular point.
A team of HR internal auditors has conducted a study and identified that there are irregularities in the staff attendance data both at the retail stores and regional offices. Sometimes many of the staff did not sign the attendance register or signed intermittently. During the HR audit, it was discovered that some staff signed the attendance register only at the end of the day. Further, sometimes staff signed the register and then left their post. There was also no mechanism to track the leave data of employees. Employees did not know their exact leave data. At the end of the year it was revealed that some employees have taken excess leave while some employees worked incessantly, creating frustration among staff.
There was also no standardization in the reports between head office, regional offices and the retail stores and this created discrepancies. HR provided a set of excel sheets and paper-based forms to help store managers maintain data. However, many store managers used and made unique formats of reports making it difficult to collate the reports. The data thus collated had to be verified over again and again, as there was a tendency for errors to emerge.
This discrepancy has caused a significant issue in salary. HR and attendance data were used to generate data for payroll. As there were many discrepancies in HR data and reports, this created several salary discrepancies and caused numerous issues among the employees, thus lowering employee satisfaction rate and affecting the employee morale.
Training and communication have become a major issue at C & S Department Store. As the company was growing at a fast pace, training employees on various HR procedures and policies was becoming increasingly difficult. Thus line managers took decisions based on their previous experience or personal insights and created unnecessary hassles that required HR intervention.
The staff turnover in two (2) key departments of Marketing and Accounts was running at 90%. Estimated cost of staff turnover - including overtime, loss of revenue, loss of skills, training time and management time to replace a staff member – is equivalent to approximately $3,000 per position thus costing the business around $500,000 per year.
Human Resource Management focuses on matching the needs of the business with the needs and development of employees and as such you are required to answer the following questions based on the scenario represented above

Question 1:

4. As Ms. Coram, you have suggested the implementation of a Management by Objectives method to improve the performance management system at C & S Department Store. Justify the use of this method to assist the company in meeting its performance standards. Explain five (5) factors that the team should take into consideration before implementing the MBO.

In: Operations Management

Question: What are some arguments in favor of outsourcing? What are some arguments against outsourcing? How...

Question:

What are some arguments in favor of outsourcing? What are some arguments against outsourcing? How has the argument for outsourcing changed in the wake of the COVID-19 pandemic?

Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management

Persons with responsibilities in which business function will make decisions regarding new product testing programs? Multiple...

Persons with responsibilities in which business function will make decisions regarding new product testing programs?

Multiple Choice

  • Manufacturing

  • Logistics

  • Finance

  • Marketing

In: Operations Management

Pick a large, well known video advertisement/commercial and write a brief but detailed report on it....

Pick a large, well known video advertisement/commercial and write a brief but detailed report on it. Be prepared to present a quick summary of it. Look at how the advertisement was implemented. FOCUS on the advertisement not the company:

• Target market and segments

• Positioning

• Objectives

• Role in marketing mix, 4Ps

• Product branding

• Implied brand equity

• Effectiveness

• Your own personal emotional/behavioural response to the ad

• Follow up ad campaigns, was the idea continued or not

In: Operations Management

Question: Describe and discuss the principal managerial components of good strategy execution? Your answers will be...

Question:

Describe and discuss the principal managerial components of good strategy execution?

Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management

Question: What is a recession? What are some ways companies can prepare for a recession and...

Question:

What is a recession? What are some ways companies can prepare for a recession and be better prepared for growth after the end of a recession?

Your answers will be short essays and should be three full paragraphs or longer.

In: Operations Management

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