Define business process. Define activities, roles, actors, repositories, data flows, and sequence flows. Summarize three reasons that processes need to be changed and give an example of each.

Describe the need for BPM and explain why it is a cycle. Name the four stages of the BPM process and summarize the activities in each. Explain the role of COBIT.

discuss how hungry lion has gone about segmenting the consumer market in south africa. in addition what options does hungy lion have when it come to segmenting markets in Angola, Swaziland, Zambia, Lesotho and Botswana.

1. Cap rates vary considerably across the different property types/classes. Please explain in detail what is responsible for these differences. (i.e., what is driving the differences in cap rates across the different property types)

Patient Portal

Kaiser Permanente is an integrated health delivery system that serves more than eight million members in nine states and the District of Columbia. In the late 1990s, Kaiser Permanente introduced an Internet patient portal, Kaiser Permanente Online (also known as KP Online). Members can use KP Online to request appointments, request prescription refills, obtain health care service information, seek clinical advice, and participate in patient forums.

Information Systems Challenge

In August, there was a serious breach in the security of the KP Online pharmacy refill application. Programmers wrote a flawed script that actually concatenated over eight hundred individual e-mail messages containing individually identifiable patient information, instead of separating them as intended. As a result, nineteen members received e-mail messages with private information about multiple other members. Kaiser became aware of the problem when two members notified the organization that they had received the concatenated e-mail messages. Kaiser leadership considered this incident a significant breach of confidentiality and security. The organization immediately took steps to investigate and to offer apologies to those affected.

On the same day the first member notified Kaiser about receiving the problem e-mail, a crisis team was formed. The crisis team began a root cause analysis and a mitigation assessment process. Three days later Kaiser began notifying its members and issued a press release.

The investigation of the cause of the breach uncovered issues at the technical, individual, group, and organizational levels. At the technical level, Kaiser was using new web-based tools, applications, and processes. The pharmacy module had been evaluated in a test environment that was not equivalent to the production environment. At the individual level, two programmers, one from the e-mail group and one from the development group, working together for the first time in a new environment and working under intense pressure to quickly fix a serious problem, failed to adequately test code they produced as a patch for the pharmacy application. Three groups within Kaiser had responsibilities for KP Online: operations, e-mail, and development. Traditionally these groups worked independently and had distinct missions and organizational cultures. The breach revealed the differences in the way groups approached priorities. For example, the development group often let meeting deadlines dictate priorities. At the organizational level, Kaiser IT had a very complex organizational structure, leading to what Collmann and Cooper (2007, p. 239) call “compartmentalized sensemaking.” Each IT group “developed highly localized definitions of a situation, which created the possibility for failure when integrated into a common infrastructure.”

Discussion Prompt Answer the following questions in 2-4 sentences

1. How serious was this e-mail security breach? Why did the Kaiser Permanente leadership react so quickly to mitigate the possible damage done by the breach?
2. Assume that you were appointed as the administrative member of the crisis team created the day the breach was uncovered. After the initial apologies, what recommendations would you make for investigating the root cause(s) of the breach? Outline your suggested investigative steps.
3. How likely do you think future security breaches would be if Kaiser Permanente did not take steps to resolve the underlying group and organizational issues? Why?
4. What role should the administrative leadership of Kaiser Permanente take in ensuring that KP Online is secure? Apart from security and HIPAA training for all personnel, what steps can be taken at the organizational level to improve the security of KP Online?

Part 1

Develop a needs assessment to identify what people in your community need. You can start by identifying key demographics and choosing one group.

Where might you go to receive local statistics on your potential customer? Who may have existing data? How would you go about assessing needs? What data collection methods would you use to understand what these groups need?

*Demographics are statistical data relating to the population and particular groups within it.

In part 1, identify a need or a problem you would like to solve for your customer. Provide details of WHO your customer is how old they are, what they do for a living, identify their interest, and so on.

The manager of a regional warehouse must decide on the number of loading docks to request for a new facility in order to minimize the sum of dock costs and driver-truck costs. The manager has learned that each driver-truck combination represents a cost of $270 per day and that each dock plus loading crew represents a cost of $1,116 per day. Use Table 1 and Table 2.

a. How many docks should be requested if trucks arrive at the rate of four per day, each dock can handle five trucks per day, and both rates are Poisson?

Number of dock(s)            

b. An employee has proposed adding new equipment that would speed up the loading rate to 5.71 trucks per day. The equipment would cost an additional $100 per day for each dock. Should the manager invest in the new equipment? (Round your cost amount to 2 decimal places and all other calculations to 3 decimal places. Omit the "$" sign in your response.)

(Click to select)  Yes  No  , because the daily total cost with the new equipment is $
which is lower than without the new equipment.

Instructions

This posting should be a minimum of one short paragraph and a maximum of two paragraphs. Word totals for this post should be in the 100–200-word range. Whether you agree or disagree, explain why with supporting evidence and concepts from the readings or a related experience. Include a reference, link, or citation when appropriate.

Preparation

To attract the best talent, many employers have expanded their employee incentives and benefits offerings. You read about some of the perks Google offers, such as free food and haircuts, on-site gyms and medical facilities, and more. Some other benefits that have been the topics of recent news stories include paid parental leave and unlimited vacation policies.

While the Family Medical Leave Act guarantees 12 weeks of unpaid leave to new parents, there are no US laws guaranteeing any paid leave. But many companies in the tech sector and beyond have expanded their paid parental leave policies in recent years, including Netflix, Microsoft, Ikea, and Nike. Other companies, such as Apple and Facebook, even offer egg freezing and IVF benefits to employees.

Another benefit some companies are trying out is an unlimited vacation time policy. While the idea that you can take off as much time as you like is appealing to many job-seekers, some evidence suggests that employees at these companies actually take less time off than those at companies with more traditional vacation policies.^[1] Advocates of unlimited time-off policies cite trust between employees and managers as a key factor in making them work.

For Discussion

Choose ONE of the following questions to respond to in your initial post.

1. What benefits and incentives do you think are most appealing to employees, and why?
2. What challenges do benefits like extended parental leave and unlimited paid time off present to managers? How might managers address these challenges?
3. Research some other unique employee benefits or incentives. Share what you discover, and include a link to the article or site. Do you think these incentives would be attractive to employees? Why or why not?
4. If you were working as an HR manager, what benefits and incentives would you recommend that the company offer? Why?

1. If Willis Tower in Chicago is the only real estate investment for it’s owner:

a) Would you consider the owner to be well diversified in their general overall portfolio?

b) Is their real estate portion of their total investment portfolio well diversified?

c) What ideas would you suggest for the owner to improve their diversification if they can alter things in the real estate portion of their portfolio? (i.e., if they can make changes and/or invest additional funds into real estate).

d) If they can NOT make any changes in the real estate portfolio is there anything they can do with just holding this one building?

Trucks are required to pass through a weighing station so that they can be checked for weight violations. Trucks arrive at the station at the rate of 35 an hour between 7:00 p.m. and 9:00 p.m. Currently two inspectors are on duty during those hours, each of whom can inspect 25 trucks an hour.
Use Table 1.

a. How many trucks would you expect to see at the weighing station, including those being inspected? (Round your answer to 3 decimal places.)

L_s             trucks

b.If a truck was just arriving at the station, about how many minutes could the driver expect to be at the station? (Round your answer to 2 decimal places.)

W_s             min.

c. What is the probability that both inspectors would be busy at the same time?(Round your answer to 4 decimal places.)

P_w           

d. How many minutes, on average, would a truck that is not immediately inspected have to wait? (Round your answer to the nearest whole number.)

W_a             min.

f. What is the maximum line length for a probability of .97? (Round up your answer to the next whole number.)

L _max          

A small town with one hospital has 4 ambulances to supply ambulance service. Requests for ambulances during nonholiday weekends average 0.68 per hour and tend to be Poisson-distributed. Travel and assistance time averages 2.40 hours per call and follows an exponential distribution Use Table 1.

a. Find system utilization. (Round your answer to the nearest whole percent. Omit the "%" sign in your response.)

System utilization             %

b. Find the average number of customers waiting. (Round your answer to 3 decimal places.)

Average number of customers            

c. Find the average time customers wait for an ambulance. (Round your answer to 3 decimal places.)

Average time             hour

d. Find the probability that all ambulances will be busy when a call comes in. (Round intermediate calculations to 3 decimal places and final answer to 2 decimal places.)

Probability  

With the Cascada project closing out the design phase and ramping up the construction and implementation phase, it's time to review the project staff assignments. You know there are some tasks that need resources. Project Staff Assignments Project Engineers Kamal Jafa Lynnette Abela Development Team Leads Larry Senters Stacy Whitmire Outreach Specialist Jason Marks Budget Officer Lindsey Fine Contracts Officer Robin Micks Health Information System Liaison Kyle Holohan, State Department of Health Environmental Liaison Ali Reza Ataie, State Department of Environmental Protection Media Plan and Campaign Director TBD Cyber Security Team Lead Kao Vang 2 Additional Cyber Security Specialists TBD Implementation Manager TBD Assistant Project Manager TBD One of your areas of concern is the media plan and campaign. Making sure the public is well-informed about construction and which areas will have traffic disruptions is an essential part of a successful project when public money is involved. You also need to ensure the patients are aware of the advantages of the Patient Portal so the feature is fully utilized once implemented. There are no available in-house resources that can help with this task. As a result, you will need to look for outside help. One of your old college classmates, Amanda Prichett, is a very competent public relations consultant. Even though she doesn't have a lot of health care experience, you know she would do an excellent job. In addition, she charges very reasonable fees, which is particularly appealing because you want to keep the project budget under control wherever possible. Another possibility is a public relations firm, Ortega Associates, that NEIT Capital Management has used on previous projects. Ortega has an excellent reputation for its work on health care projects, but as a regional firm, it can be quite expensive. You consider the best way to move forward. Considering Prichett as a candidate for the media planning role does raise some ethics questions. You decide to take a look at the Project Management Institute's Code of Ethics and Professional Conduct. Read: "PMI's Code of Ethics and Professional ConductPreview the document."

Make and Support Your Decision

You need a resource to lead the media plan and campaign during the construction phase of the project. You decide to: Hire Amanda Prichett despite her lack of health care project experience because you are confident that she will perform the job at a reasonable price. Hire Ortega Associates, knowing that the firm will perform the job at a more expensive price but that it has extensive health care project experience. Have another member of the team evaluate different public relations vendors—including but not limited to Amanda Prichett and Ortega Associates—and make a recommendation.

What to Submit

Once you've made your selection, write an email to Victor Nguyen, NEIT Capital Management’s Project Management Office Director, explaining your decision. Your email must clearly identify which option you chose, justify your choice, and address reasons why the other options are not the best choice.

GLOBAL MACROTRENDS AND THEIR IMPACT ON SUPPLY CHAIN MANAGEMENT

How does shaping demand differ from anticipating demand? Who can shape demand, and how is it accomplished?

(3-4 paragraphs please) (4-5 sentences each)

Identify two sales promotion activities of a company in an international market:

1. Describe what the company aims to promote

2. What are the benefits and drawbacks of each?

3. Which do you think is more effective? Why? (considering the characteristics of the product/target market)

GLOBAL MACROTRENDS AND THEIR IMPACT ON SUPPLY CHAIN MANAGEMENT

Ch. 11 Mitigating Demand-Driven Imbalance

Can a firm work with a government to shape demand?