Question

Discuss what emotional intelligence is? Why is it important in organizations?, and provide at least two examples of cases where Emotional Intelligence enabled a company to be successful, or has caused management and / or a company problems. Conduct research Online and find examples... Discuss your findings.

Next - -

Describe how Southwest’s planning process helped establish their organizational objectives, business model, address problems, adapt to changes in the environment and remain successful.

In order to receive full credit for your Essay Part of the Exam, you MUST be sure to use a MINIMUM of four (2) In-Text citations and Work References (Per Essay Question) to support your opinions and facts. (One source can be your textbook, but the other source must be from a credible online resource – i.e., Montclair database, journal, news article, magazine, etc… ). Wikipedia, Blogs, Online Dictionaries, and Weblinks Only - are NOT Acceptable Sources.

Answer 1

Emotional intelligence- emotion are grouped in two broad category , one which tends you to be liberal & enjoy and another emotion which tends to be anti liberal & develop different stress and discipline. Thus there is not straight logic between enjoyment , discipline. But person or leader who knows better out self and maintain presence of mind and never get victim of emotional parameter which dose no not allow arrest logical thinking founds to be more successful. In simple words person who is capable to handle self emotion can commands to another emotions better. Where as person who is victim of emotion is unable understand situation and develop unwanted stress which are mostly indiscipline way.

Example- In case of insurance advisor , person who hold the strong emotional intelligence sold more policy than person who is weak in IE.

Reduction in formal grievance observe over year from 15 to 3 and and also remarkable improvement after providing IE training how to listen better and help employee resolve problems on there own

Problems on online research - Online research provide data at large scale. Depending on objective of research data get collected. Reliability of information become questionable as same information available with number of platform. This online available data needs more time for its compilation and tabulation if it is available in PDF format. where as data available in excel provide ready access. But minor mistake in formulation may result in false findings and wrong conclusions.

Importance of E I to organization - organization is team & each team member hold different opinion. If person fail to maintain discipline he become victim of self created stress and understanding to other team members opinion become very difficult for him.

Southwest planing process- Method of planing involve 1. data acquisition, 2. soliciting expert knowledge, 3.Identifying limitations, 4. Identify the alternative 5. selecting best options from available alternative.

Organizational objective- In most of case organization objective may be expiation plan. For this purpose it has to pass above 5 satags

Business model - In case of market launching new product, pilot study observed with certain alteration and customers opinion and if customer shows remarkable interest then model get selected for extension purpose.

Address problem- Feed back is essential element to provide quality check. After taking all due care for quality if still there is certain problem exist, then certain fundamental changes get advised to rectify the arose problem . Accordingly address the problem become essential which develop proper logic between root cause and effects.

Adopt to change- As organization is living entity and has to exchange with surrounding atmosphere. Any changes external environment develop consequences in internal environment of organization. Many time changes occur in environment develop organizational stress. Example change in tax policy or foreign trade policy directly develop fluctuation market resource. And to cope with such changes it require adopt the changes.

Hence its essential to adust with techno legal parameter of external environment and change according to technology change, as technology is conceder to be uncontrollable factor. technological updating is essential part for success in business.