Question

Consider the emotional intelligence principles and strategies and answer the questions below.

1. What is the relationship between an emotionally intelligent workforce and the achievement of workplace goals and objectives? (minimum 100 words)

2. Discuss at least two (2) emotional intelligence strategies a leader can utilise to role model and encourage others to contribute to a positive work climate (or build effective workplace relationships) (minimum 100 words)

Answer 1

Human beings are emotional. Emotional intelligence is one’s ability to understand and manage his emotions as well as others. The skill involves self-awareness, Empathy, Self-regulation, motivation, and social skill.
It is very important at the workplace; because many employees work together if the atmosphere at the workplace is pleasant the outcomes by the workers increases.
It depends upon the leader as well, a leader who is empathetic towards his staff, controls his temper under all the situations, trusts his staff, listens to the workers, easy to talk and careful in making the decisions is using his emotional intelligence perfectly.
The leader who shouts at his staff, keep himself at a distance from other staff members, he creates stress among the employees and remains under stress himself. It disturbs the harmony at the workplace.
The workplace goals and objectives are to have an improvement in business, meet the goal, make a profit, satisfy the customers' need, not to make a compromise on the quality of production. The leader should be able to motivate the employees to get the optimum result.
The leader has to empathetic towards his employees while making the decisions, he should be able to understand the facial expression and body language and make use of his social skills to build a positive relationship with the staff and the clients.
Clients are the main source of income to reach the workplace goal and objectives it is important to understand the need of the clients, his expectation, and to have more and more satisfied customers and employees one has to make use of emotional intelligence.
2. The emotional intelligence is empathy that means the leaders should listen to his staff and their grievances; he should make them feel that he is interested in their well-being; he should enquire about his employee's family’s wellbeing. Cultivate trust in the employees and make them feel that they are heard and cared for by the organization. These small steps can make a big difference. When the teams are cross-cultural and global it requires more attention because it increases the complexity of interactions of emotions, for managing good relationships it is better to understand the problem and make the decision that is most appropriate and does not hurt others' emotions.
The second factor is motivating the staff. If it is a project or teamwork, all the members have to be appreciated for their contribution, motivation can be oral, or rewarding the staff with increments, promotion or having a good party after successful completion of the task. They should acknowledge their hard work and dedication. According to Daniel Goleman, the American psychologist the emotional intelligence is very important at the workplace in creating an effective workplace.