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In: Operations Management

write a research proposal draft on the topic of introducing grocery delivery in this time of...

write a research proposal draft on the topic of introducing grocery delivery in this time of COVID-19.

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Expert Solution

Online grocery stores in the US were crowded in the first days of the COVID-19 pandemic, and frequently struggled to satisfy the unexpected demand. Customers were loading their carts quickly only to find that their order could not be shipped or that there were no delivery slots. Many fortunate enough to put the order discovered that, on arrival, half of their products were lacking. Grocery markets were crowded, availability was poor (since citizens loaded up), and very few workers were around to handle the delivery order or support. The pandemic was a corner event for a program not prepared for serious situations: under normal conditions, most US retailers tend to have a distribution period and provide a secure product that doesn't shift from one moment to the next. But under typical situations, it might be appropriate to ask users to choose a delivery window or a collection window during the last checkout phase. Nevertheless, this was a major issue during the pandemic. Thankfully, certain companies worked fast, found the problems and addressed some of their flow issues. Every potential catastrophe can not be accurately expected. What we can foresee is that crises will occur: natural hazards, earthquakes, import or export restrictions, conflicts, scarcity of goods, hardware malfunctions and the list goes on. Some such obstacles impact the capacity of ecommerce sites to perform as planned, which must be adequately expressed in the customer interface. You can't prepare ahead of time for any eventuality, so for good contingency planning, you can gain an awareness of the kinds of issues that may go wrong and the key worries of your customers, and consider the best way to easily describe restricting situations and organize your solution to quickly evolving constraints. Users will be notified, when they start shopping, whether any shipping or picking periods are accessible up front. Both consumers will have this details documented and available, whether they are logging or not. It's a shame to invest a lot of time into adding products to the shopping cart only to find out the order can't be shipped or picked up as necessary. The shipping and pick-up times will be explicitly stated on the website. To access this information users do not have to build an account or sign in.

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