Scenario: You are a departmental manager in a large community
hospital in an urban area. Your organization consists of both
outpatient and inpatient services. Admissions data shows that 34%
of your clientele is age 65 or older. An additional 16% of your
clientele is medically disabled and utilizes Medicare insurance.
Many of them have repeated admissions due to poor management of
their chronic conditions such as chronic obstructive pulmonary
disease (COPD), congestive heart failure (CHF), and diabetes. Thus,
a high...