What is the role of a leader in creating an organizational culture of excellence in guest service?

What is the role of a leader in creating an organizational culture of excellence in guest service? Cite concrete example/s by which a leader can exhibit the development of an organizational culture.

Expert Solution

What is the role of a leader in creating an organizational culture of excellence in guest service? Cite concrete example/s by which a leader can exhibit the development of an organizational culture.

Organizational culture refers to long-standing beliefs and values in an organization and to staff beliefs and the foreseen value of their work that will influence their attitudes and behaviour. The role of leader in building an organizational culture in guest service is very important as leaders only guide a company in a path to be followed and what they inspire, reflected on the employees. For instance, A leader should himself stick to any laws and regulations which other Workers should take care of, a leader can set certain goals and support others in the process by creating a strong Organisational culture.

keosha answered 2 years ago

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