Question

In: Operations Management

500 words Identify a workplace or social organization you are familiar with and describe the organization’s...

500 words

Identify a workplace or social organization you are familiar with and describe the organization’s culture. How does the culture of the organization affect the way it makes decisions?

Solutions

Expert Solution

The organisational culture is defined as the collective culture prevailing in the organisation that shows how the people and the resources working together in the organisation are forming a whole culture inside having their own organisational norms, values and morals to exist and work together for the effective working and sustainable development.

The organisational culture I would like to talk about is of Amazon. Amazon is one of the largest company in the world and the same rank is being held by the same company because of the only reason of its effective and most efficient workplace and organisational culture. The work culture of Amazon is a growing culture which means instead of stability more emphasis are put into how to effectively embrace and manage the change which are coming in our way being it both professional or personal lives of the employees working in the same company. The company follows 5 main mantras for the effective management of its work culture which also helps the company to be the most effective organisation having trained and professional staff with effective decision making techniques to overcome any challenges being placed on them. The 5 main principles or mantras are as follows:

  1. Communication: The first most important thing is communication. Communication at any sense being it motivation, leadership, connection, integration, technology networks anything which is creating an effective communication and connection between the stakeholders of the company and making the people connect with one another on the basis of internal as well as external manner is the importance and the main reason for making the communication increase. The organisational culture cannot be maintained without having effective communication. You have to make sure your stakeholders being it internal like employees or clients or external like customers and suppliers are connected all together to make sure the information is flowing with the most beneficial and accurate manner.
  2. Customer Oriented: Another important mantra is the customer orientation. If you look at Amazon’s vision statement you’ll find that company’s main vision is to be the most customer centric company. It helps the employee to make the most effective decision making as customers are treated with the utmost importance. Customers are given the best quality and the most efficient customer satisfaction and service which helps the employee to make the right decisions for the problem solve.
  3. Diversity is Power: At last, the third most important power and the organisational culture characteristic is the diversity. The diversity is treated, respected and looked as the power in this organisation. Diversity is one important element for the decision making and also for the maintenance of the organisational culture. This diversity where every culture is treated with respect, every background, every distinction and diversity is looked and worked upon for the most efficiency of the organisation. The diversities and the knowledge of the difference of the people helps the company to manage, lead and direct them towards the most effectivity of the company. Every person is managed as per the the characteristic and the leadership of the same and thus it helps the company to take the most effective and efficient decision making.

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