Question

Discuss what you think is the most important HPWS (high performance work system) element. Be sure to explain your rationale.

The theory of high performance work systems (HPWS) with four foundation principles are outlined below.

Older Management – Labor Theories and Practices                          HPWS Principles

Incentive/cost reduction productivity (1930s onward)      

Quality and Total Quality theories (1960s onward)                            Performance-Reward

Empowerment/Engagement Theories (1960s onward)

Motivation/Satisfaction Theories (1930s onward)                                     Egalitarianism

Efficient Operations Workflow theories (1970s onward)                       

Employee Teams/Autonomous Work (1970s onward)                           Shared Information

Information/Problem Solving Theories (1980s onward)

Socio-Psychological Theories of Work (1950s onward)                     Knowledge Development

Human Capital/Strategic Resource Theories (1990s onward)

Answer 1

HPWS is a set of management practices leading to creation of a highly productive work environment where an employee can get involved and inspired to unleash his / her true potential leading to great performance. At a HPWS, best minds are recruited to put on challenging tasks and are motivated to deliver top class performances. The achievements are rewarded and the organisation grows with retention of best talent.

Among the given options, the Knowledge based approach involving the information / problem solving theories is the most important element. The reason behind the choice is that this theory emphasizes on the power of information, which is the backbone of contemporary businesses. Problem solving is another vital factor in today's complex business scenario where roles and responsibilities of individuals are not distinct and one needs to wear many hats at the work. There is a plethora of confliting business interests, ethical dilemmas and constraints which one has to steer his way through, to be successful as a High Performance Worker.

It does not mean that other aspects are secondary, or less important to the discussed theory. In fact, today's HPWS don't follow any one theory in totality, but a combination of inputs from all schools of thought to make the most efficient solution catering to the given situation.