Question

what actions demonstrate genuineness when communicating with a client

Answer 1

• Communicating with a client is very important to get cooperation from them.
• It is very much important to maintain genuineness while communicating.

The actions which demonstrate genuineness are,

• Maintaining a good IPR ( Interpersonal relationship ) with our clients.
• Use of proper body language while talking.
• Provide a therapeutic touch to the patients so that they feel we nurses are like their own relatives.
• Use appropriate gestures while talking if needed.
• Allow the patients to ask for clarifications if needed.
• Tell them to restate what we have explaned to them.
• Always have patience in listening to what your client have to say before communicating your own opinions.
• Always have an approachable and flexible behaviour while talking.
• Make sure that you communicate wisely so that they could understand what you say.
• Have a pace during speaking about a thing which is difficult to understand.
• If a client asked you to do something for them then do it at that time itself so that we may get cooperation from them for their care.
• Always have a honest behaviour.
• Have a lovable, loyal, caring personality.

Note : It is very a crucial step to demonstrate genuineness with our clients. If we are genuine in doing our activities then we will get good cooperation from our clients.