Question

Demonstrate ability to provide positive role modeling and leadership to staff by being an advocate, communicating, encouraging, listening, motivating and supporting.

Answer 1

Positive Role modelling and Leadership is one of the most important skills in nurse managers. It is a process of interaction between the leader and the staff, influencing them positively toward achieving the goals and tasks of the organisation.

As an Advocate the nurse should Influence others to act in support of ideas, programs, or causes. A few examples are:

• Actively promote and solicits support for a program or cause. Builds credibility as a representative by demonstrating personal commitment and sharing information.
• Using knowledge of audience views and interests, chooses and employs diverse methods, tools, and resources to educate and build enthusiasm in potential partners and supporters.
• Ensures others grasp the purpose and benefits of the program or cause. Tailors messages to specific audiences to develop interest and endorsement.
• Displays passion for the cause, and sparks that same passion in others.

As an effective Communicator the nurse should get along and interact positively with co-workers and others; understands and relates to others. Examples are

• Ensures that regular consistent communication takes place where necessary.
• Ensures that others involved in a project or effort are kept informed and developments and plans.
• Ensures that important information from management is shared with employees and others as appropriate.
• Ensures that regular consistent communication takes place where necessary.
• Keeps manager informed about progress and problems.
• Gives and receives constructive feedback.

As a Motivator, she should Influence others and should be excited and committed to furthering the organization’s objectives; ability to gain others’ support for ideas, proposals, and solutions. Examples are:

• Inspires and persuades others to voluntarily follow direction, pursue and achieve goals, and adopt new positions or opinions.
• Promotes the creation of shared mission, vision, and values, and uses those principles to guide actions.
• Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies.
• Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same manner.
• Leads by example and sets standards for professional behavior. Helps those in need of assistance, regardless of rank.
• Shows dedication in completing the work that must be done.
• Enlists experts or third parties to help influence others.

As a good Listener, she Understands and learns from what others say. Examples are

• Gives the speaker undivided attention and appears interested in the message (e.g., maintains eye contact, nods).
• Attends to verbal and non-verbal cues that create a deeper understanding of the message.
• Allows others to speak without unnecessarily interrupting them.
• Asks clarifying questions that elicit clearer or more detailed information.
• Confirms understanding by paraphrasing or summarizing what others have said.

Providing her support, she builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. As an example

• Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity, and shows regard for their opinions.
• Seeks and considers ideas from those who are reluctant to express their points of view. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed.
• Builds rapport by listening to, discussing and negotiating with, and rewarding, encouraging, and motivating others.
• Asks questions to identify shared interests, experiences, or other common ground; takes time to get to know co-workers to build rapport and establish a sense of community and belonging.
• Seeks to resolve confrontations and disagreements constructively. Focuses on the situation, issues, or behaviors, rather than the people.
• Celebrates workplace success and achievement. Supports the good ideas of others.
• Expresses gratitude and appreciation to others who provide information, assistance or support.
• Demonstrates a balance between building rapport and getting the work done.