In: Operations Management
Aldo Inc. was reviewing its quarterly performance in providing service to customers. An analysis of order and shipping data was prepared and is shown in the table below.
| Orders Received | 
Total Units Ordered  | 
Total Order Lines | 
Total Units Delivered  | 
Total Complete Order Lines Delivered | Total Complete Orders Delivered | 
| 500 | 16,000 | 3,100 | 12,800 | 2,325 | 350 | 
Calculate the unit, line, and order fill rate for Aldo.
  | 
|||||||||||||
Solution:
(a) Unit fill rate is calculated as;
Unit fill rate = Total Units Delivered / Total Units Ordered
Unit fill rate = (12,800 / 16,000) x 100
Unit fill rate = 80%
(b) Line fill rate is calculated as;
Line fill rate = Total Complete Order Lines Delivered / Total Order Lines
Line fill rate = (2,325 / 3,100) x 100
Line fill rate = 75%
(c) Order fill rate is calculated as;
Order fill rate = Total Complete Orders Delivered / Orders Received
Order fill rate = (350 / 500) x 100
Order fill rate = 70%