Question

1} List the benefits of providing good customer service to both internal and external customers in relation to health care.

2} Discuss how each interaction and response may differ when providing customer service to internal and external customers in relation to health care.

Include your personal experience.

Task: Write 3 paragraphs (5 to 7 sentences each) please. thank you.

Answer 1

External customers pay for the services they got from health care. The customer is not direcly related to the health care organisation. He or she may be one time purchaser. They are sometimes called client.

Internal customers are those within the organisation. For example stakeholders, shareholders.

Benefits of providing good customer service to both internal and external customers in relation to health care.

1. Internal worker satisfaction increases , no frustration therefore work effecctively
2. motivate internal worker to provide same quality work to external customers.
3. increase employee retention
4. without external worker no bussiness no revenue
5. affect quality of service provided
6. spread words of comment to others and that can affet the bussiness

Communication tips

• set clear expectations
• call clients /interal staff by name
• solve problem as they occur
• be consistent in communication
• be polite and always ask anything can i do for you to external Customers.
• give full attention
• give honest responses otherwise it leads to mistrust