Question

Assume you are tasked with providing written and verbal quarterly performance reviews for each of your employees. You have one particular review to do for an employee, Bob, whom you have a great working relationship with. One of Bob's primary responsibilities is to ensure that each outgoing shipment is complete, all items are free of defects, and there are no discrepancies in inventory. In the past few months, however, several customers have complained about the shipments. In two cases, nearly every item in a shipment contained defects. Another concerning factor is inventory has several major discrepancies. Upon further investigation, the orders in question fall under Bob's purview. Bob's overall quarterly performance is poor, and you need to address the problems.

Assume the role of the plant manager. The corporate office has tasked you with addressing solutions for these issues with Bob. For your initial discussion post, identify one of Bob's errors and propose a change that he must implement to avoid similar issues in the future. Provide a description of how you would support the employee through proposed changes using the principles of change management.

Answer 1

Answer

As a consultant for several years, appraisals and assessments of staff have been something that I have always had to work with. When the evaluations are good it is really simple. Sharing constructive reviews is simple for others but that is not the case when in a scenario like Bob you have to approach a human.

A technique I heard from when I took my first management job several years earlier is the sandwich approach which can be used for assessments. My approach will be to address the dilemma with Bob first and then develop a corporate plan that can be executed and make it easier for Bob and carry out his job to the best of his abilities and client values that would contribute to a happier consumer.

The sandwich method

A tool that helps you to provide suggestions to an individual in the form of affirmation (the sandwich's bottom bun). Subsequently, the compliment is accompanied by addressing the problem (criticism, which is the meat and salad in the middle) and concluding with appreciation (top bun). Therefore, start positive, mention critique and end positively. Throughout the case of Bob, we realize he's a decent guy who now is committing errors that hamper his performance and the credibility of the business. The evaluation will be as follows:

Positive:

I'll note to Bob in this first section how glad I'm to have him a resident. He has also demonstrated his years at the agency to have the job done and is still ready and prepared to go the extra mile.

Criticism:

Within this section I would explain to Bob that he falls short and list the specifics of the consumer concerns regarding the shipment as well as the inconsistencies in the product. I'll tell Bob how critical these things are for the business, because we're nothing without consumers and the corporation is worthless without good support and decent goods. I'll tell Bob that it's critical he's improving in those areas. Whether there's a cause that such things arise all of a sudden, maybe he can share it with me and I can look at how best to fix them. I am a strong believer in ensuring workers have the tools they need to carry out their mission. I assume there are many explanations when a successful employee starts making errors, too. Moving to the root of the issue is one approach to help Bob do his job better.

Positive:

I'm going to finish with "You 're a really good Bob guy." I look forward to seeing you excell in what you do and I 'm sure I'll guide you where you need to be successful. To do this I should devise a plan that will direct you with key point indicators. I believe you, and know your abilities.

Strategy:

Re-evaluate the shipment and inventory work process and determine whether there are any gaps that require closure to ensure complete efficiency.
Pre-shipping system for inspecting packages for defects. This tool may be in the form of a distribution checklist to ensure that all products are up to par before delivery. Inventory method would be to begin with daily checks which ultimately become weekly and then monthly inventory verification. I must actively educate and track Bob to maintain awareness of the processes applied. Within the first month of implementing this new strategy, I will hold an informal assessment to see how Bob has improved and where additional assistance may be needed. Problems like this typically originate at top management. It's impossible for me as plant manager to eventually fault Bob for the consequences by even looking at me and the actual job cycle.

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