As a sales personnel, you receive a call from a customer inquiring about some discrepancy in...

As a sales personnel, you receive a call from a customer inquiring about some discrepancy in his order. You log in to the ERP system to review all documents associated.

(a) Discuss the tool you might use to track the sales transaction process from beginning to end .

(b) Explain three documents that you would need to review the customer’s inquiry .

Solutions

Expert Solution

(a) There are many sales tracking software in the market that can be used to track sales or other transactions. Agile CRM is also one such software. Using this software tool one can track and even save data about transaction processes. The main approach used in this software is an integrated approach. It is an all-in-one tool. Hence, one can use features such as automated services for marketing and sales, etc. The interactions are also automated easily and it also offers business intelligence. The sales reps are empowered and the overall process becomes smoother.

(b) Three main documents required for customer inquiry review:

Customer request document:

It includes quotations of sales and GTIN number along with materials, conditions, services, etc.

Quality monitoring document:

In this document all the data related to interactions and other skills is mentioned. The deficiencies are also written along with time of monitoring and improvement tips.

Feedback document:

All the feedback through various channels is captured in this document.

venereology answered 1 year ago

Next > < Previous

Related Solutions

The following list describes some common responses that you may receive from a customer, when on...

The following list describes some common responses that you may receive from a customer, when on a collection call. Discuss (50–80 words each) your tactics or verbal response for overcoming each customer statement. 1. ‘I’ll fax you a copy immediately and call you back in 10 minutes.’ 2. ‘Your invoice was actually incorrect. You didn’t quote our order number, that’s why it hasn’t been paid as yet.’ 3. ‘Great, how much is the cheque for?’ 4. ‘The guy you need...

A. You receive a telephone call from an attorney asking for information on Eric Downs, a...

A. You receive a telephone call from an attorney asking for information on Eric Downs, a patient who was recently treated in you office for injuries resulting from an automobile accident. How would you handle this phone call? B. Write a paragraph detailing how an implied contract is created between a healthcare provider and a patient. Explain why this type of contract is binding, and what must transpire for it to be "set aside"

Sales personnel for Skillings Distributors submit weekly reportslisting the customer contacts made during the week. A...

Sales personnel for Skillings Distributors submit weekly reportslisting the customer contacts made during the week. A sample of 65weekly reports showed a sample mean of 19.5 customer contacts perweek. The sample standard deviation was 5.2. Provide 90% and 95%confidence intervals for the population mean number of weeklycustomer contacts for the sales personnel. 90% Confidence, to 2 decimals: ( . ) 95% Confidence, to 2 decimals: ( , )

Have you had a frustrating experience with customer support? Let's say you receive a promotion from...

Have you had a frustrating experience with customer support? Let's say you receive a promotion from your cable company offering you a month of free HBO. Then they bill you for it. You call customer service and they say it’s a marketing promotion so you need to call marketing. Marketing tells you to call billing. Billing says they never heard of any such promotion. Are you ready to bang your head against the wall? Why did this happen?

You receive a phone call from your scientist friend. She is studying a new species of...

You receive a phone call from your scientist friend. She is studying a new species of bacteria and has recently sequenced the genome of all individuals in her population. She started out with a genetically homogenous population but has just discovered a new mutation. She wants you to predict what the fate of the mutation will be in the population (fixed, lost or maintained as a polymorphism). A) If you are a strict neutralist (neutral theory all the way!!), what...

Imagine you receive a phone call/text message from anactual friend or relative who asks you,...

Imagine you receive a phone call/text message from an actual friend or relative who asks you, “HOW IS YOUR ONLINE SCHOOL GOING?” Write a two-paragraph email to your instructor (Ms. Ivy) identifying how you will respond to the specific audience:In the first paragraph, identify the friend or relative you have in mind and explain what you think that person really wants to know in asking the question.In the second paragraph, explain how you will respond. What will you tell your...

Sales personnel for Skillings Distributors submit weekly reports listing the customer contacts made during the week....

Sales personnel for Skillings Distributors submit weekly reports listing the customer contacts made during the week. A sample of 85 weekly reports showed a sample mean of 17.5 customer contacts per week. The sample standard deviation was 5.3. Provide 90% and 95% confidence intervals for the population mean number of weekly customer contacts for the sales personnel. A. 90% Confidence interval, to 2 decimals: (___,____) B. 95% Confidence interval, to 2 decimals: (__,___)

Sales personnel for Skillings Distributors submit weekly reports listing the customer contacts made during the week....

Sales personnel for Skillings Distributors submit weekly reports listing the customer contacts made during the week. A sample of 75 weekly reports showed a sample mean of 17.5 customer contacts per week. The sample standard deviation was 5.1. Provide 90% and 95 percent confidence intervals for the population mean number of weekly customer contacts for the sales personnel.

Sales personnel for Skillings Distributors submit weekly reports listing the customer contacts made during the week....

Sales personnel for Skillings Distributors submit weekly reports listing the customer contacts made during the week. A sample of 85 weekly reports showed a sample mean of 19.5 customer contacts per week. The sample standard deviation was 5.7. Provide 90% and 95% confidence intervals for the population mean number of weekly customer contacts for the sales personnel. 90% Confidence interval, to 2 decimals:

Sales personnel for Skillings Distributors submit weekly reports listing the customer contacts made during the week....

Sales personnel for Skillings Distributors submit weekly reports listing the customer contacts made during the week. A sample of 68 weekly reports showed a sample mean of 17.5 customer contacts per week. The sample standard deviation was 5.2. Provide a 90% confidence interval for the population mean number of weekly customer contacts for the sales personnel. (Round your answers to two decimal places.) contacts/week to contacts/week Provide 95% confidence interval for the population mean number of weekly customer contacts for the...

Subjects