Have you had a frustrating experience with customer support? Let's say you receive a promotion from...

Have you had a frustrating experience with customer support? Let's say you receive a promotion from your cable company offering you a month of free HBO. Then they bill you for it. You call customer service and they say it’s a marketing promotion so you need to call marketing. Marketing tells you to call billing. Billing says they never heard of any such promotion. Are you ready to bang your head against the wall? Why did this happen?

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Expert Solution

ANSWER:

This happens because organizations take favorable circumstances of constrained assets accessible to clients to battle their case. Organizations frequently accompany free sounding plans which regularly are not free and they charge you for related expenses. This is conscious of some portion of organizations to deceive or rather not educate the little insights about offers. Client care is frequently not assistance for clients yet rather shield the organizations from their clients. They are deliberately made to be a protracted procedure to dishearten customers from seeking after their case.

For this situation, there is no responsibility fixed if such charging grievances emerge. Organizations can't forget about a client by saying their area of expertise isn't worried. Advertising groups all the more frequently center just around the income target and not every one of their plans is educated to different offices. The salesperson is just worried about his deal and neglects to advise different offices regarding limits or vouchers and so on offered by him to clients. Clients can't follow the specific sales rep and this gets hard for them. Clients won't seek after the case if the benefit of offering or administration isn't a lot and they leave it despondently.

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keosha answered 7 months ago

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