The following list describes some common responses that you may receive from a customer, when on...

The following list describes some common responses that you may receive from a customer, when on a collection call. Discuss (50–80 words each) your tactics or verbal response for overcoming each customer statement.

1. ‘I’ll fax you a copy immediately and call you back in 10 minutes.’

2. ‘Your invoice was actually incorrect. You didn’t quote our order number, that’s why it hasn’t been paid as yet.’

3. ‘Great, how much is the cheque for?’

4. ‘The guy you need to speak with is overseas, I’m not sure when he’ll be back.’

5. When talking to a debtor about possible legal action what would you tell them if they had a secured loan or an unsecured loan?

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ekkarill92 answered 2 years ago

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The following list describes some common responses that you may receive from a customer, when on...

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