Question
In: Accounting
The following list describes some common responses that you may receive from a customer, when on...
The following list describes some common responses that you may receive from a customer, when on a collection call. Discuss (50–80 words each) your tactics or verbal response for overcoming each customer statement.
1. ‘I’ll fax you a copy immediately and call you back in 10 minutes.’
2. ‘Your invoice was actually incorrect. You didn’t quote our order number, that’s why it hasn’t been paid as yet.’
3. ‘Great, how much is the cheque for?’
4. ‘The guy you need to speak with is overseas, I’m not sure when he’ll be back.’
5. When talking to a debtor about possible legal action what would you tell them if they had a secured loan or an unsecured loan?
Solutions
ekkarill92 answered 2 years agoRelated Solutions
As a sales personnel, you receive a call from a customer inquiring about some discrepancy in...
As a sales personnel, you receive a call from a customer
inquiring about some discrepancy in his order. You log in to the
ERP system to review all documents associated.
(a) Discuss the tool you might use to
track the sales transaction process from beginning to end .
(b) Explain three documents that you
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Answer the following questions 1- List some difficulties that may arise when analyzing multiple goals. 2....
Answer the following questions
1- List some difficulties that may arise when analyzing multiple
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2. List the reasons for performing sensitivity analysis.
3. Explain why a manager might perform what-if analysis.
4. Explain why a manager might use goal seeking.
****Please Please No hand writing ,And answer all the questions
not part of them.THANKYOU in advance
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You are a US firm and expect to receive 10,000,000 Malaysian
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$0.22/MR, six month US$ risk-free rate = 2.5 percent and six month
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1. List some of the problems that may arise when prices are controlled 2. A market...
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Have you had a frustrating experience with customer support? Let's say you receive a promotion from...
Have you had a frustrating experience with customer support?
Let's say you receive a promotion from your cable company offering
you a month of free HBO. Then they bill you for it. You call
customer service and they say it’s a marketing promotion so you
need to call marketing. Marketing tells you to call billing.
Billing says they never heard of any such promotion. Are you ready
to bang your head against the wall? Why did this happen?
Have you had a frustrating experience with customer support? Let's say you receive a promotion from...
Have you had a frustrating experience with customer support?
Let's say you receive a promotion from your cable company offering
you a month of free HBO. Then they bill you for it. You call
customer service and they say it’s a marketing promotion so you
need to call marketing. Marketing tells you to call billing.
Billing says they never heard of any such promotion. Are you ready
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What are the benefits that common stockholders may receive? How do common stock and preferred stock...
What are the benefits that common stockholders may receive? How
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Discussion question: What are some common minority-group responses to prejudice and discrimination?
Discussion question: What are some common minority-group
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List three computer programs that may be used to calculate pavement responses in flexible pavements. In...
List three computer programs that may be used to
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List the three types of distortion.
__
___
and __ _ __ are two mechanisms that cause
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From the list of 100 you may select one of the following: · Henry Louis (“Lou”)...
From the list of 100 you may select
one of the
following:
· Henry Louis (“Lou”) Gehrig’s “Farewell to Baseball
Address”
· Anna Eleanor Roosevelt’s “The Struggle for Human Rights”
speech
· John F. Kennedy’s “Inaugural Address”
· Martin Luther King Jr.’s “I Have a Dream” speech
· Mary Fisher’s “A whisper of AIDS” speech
When creating your outline, be sure to identify the
following:
The thesis statement
The main topics
The sub-topics
The sub-sub topics
Within your sub-topics, identify...
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