Question

Analyzes the role of communication and communications strategies in both creating and resolving an issue in health care, with consideration of how theory or best practices could be applied for improved outcome

Answer 1

Communication:

It is the exchange of ideas, values, thoughts and beliefs between two or more individuals

Effective communication strategies:

• Empathy.
• Careful listening.
• An open mind.
• Friendliness.
• Compassion.
• A genuine interest in the patient.
• Attentiveness.
• Willingness to ask questions and initiate conversations.
• Investing time and effort to educate patients and make sure they understand the illness.
• Building trust
• Mutual respect
• Maintaining patient dignity
• Eye contact
• Respecting patient values and believes

Role of communication and communications strategies in both creating and resolving an issue in health care

• By using effective communication strategies we can resolve 90% of health care issues
• We can improve patient satisfaction
• We can improve public relations
• Hospital image can be increased
• We can prevent the patients becoming violent
• Hospital business will be increased
• Therapeutic touch and Communication also can act as healing medicines
• Care , compassion and communication can cure diseases
• Stimulate patient and family members to choose the same hospital again in need of medical treatment
• Prevent consequences of medico legal issues
• Increases faith on organisation