Question

In: Operations Management

1. How does Louise's personality (according to her MBTI score) play a role in this scenario?


1. How does Louise's personality (according to her MBTI score) play a role in this scenario?


2. How does Ricardo personality (according to her MBTI score) play a role in this scenario?


3. Prepare a list of suggestions to present to Louise to diagnose the situation. What are some specific ways in which Louise can bring the salespeople and the programmers (as well as herself and Ricardo) together, despite their differences?



from case study personality difference

Solutions

Expert Solution

1:

Things in keeping with however she feels concerning them. She deals with things supported however it fits into her personal price system. In keeping with Louise’s MBTI, she takes on a lot of the burdens of others than they'll bear. Louise didn't stop the meeting and take hold once it began to be a yelling match. It appears to ME that she didn't stop or steer the meeting in an exceedingly higher direction because of her own feelings concerning the case. She did, however, try and get Ricardo to remain centered and provide ideas on a way to proceed in an exceedingly positive direction that was sensible for the corporate.

2:

Ricardo’s extroversive Sensing Feeling Perceiving is targeted internally, wherever he deals with things in keeping with however he feels concerning them. He felt uneasy concerning however the sales reps have reproved the programmers; therefore, he stood up to them stating “what does one guy fathom technical features”. ESFP’s are greatly in tune with the manner things look, taste, sound, feel and smell. They need a robust set of values that is why Ricardo refused to let the sales rep tarnishes the programmers’ ability to try and do their job with success.

3:

The list is as follows:

  • Have an inventory of client complaints or calls
  • Send out a pre-meeting agenda; what's required, tolerated, and needed
  • Have an associate degree agenda to follow for the meeting
  • Each top dog state what's their next step to enhance
  • Allow every top dog to deliver their statements one at a time and allowed the ground with all respect once doing therefore
  • Take charge is she sees the meeting steering off to the incorrect direction

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