Question

The impact of service or customer care service quality management on the pharmaceutical organization performance..This is the topic to write an introduction on.Also note that your work should be referenced from only year 2015-2020.Any other reference work apart from year mentioned earlier won't be accepted,Reference sources should kindly be noted down.Thank you.Already rated

Question updated now.Write an introduction for the said topic

Answer 1

The pharmaceutical companies are heavily regulated due to the mistakes in production or product designs. The concept of quality management has evolved for many years, but understandings have changed over the years. Total quality management has been defined as the integrated part of the organizational structures, and customer services are a valuable aspect of the strategic movement of total quality management. The impact of customer care service of quality management can be described as attempts to enhance the competitive advantages of the pharmaceutical organization. The customer care service leads to facilitating rare medicines for vital consumers to maintain their reputation in the market. Also, this customer focus service helps the pharmaceutical organizations to understand the demands of the consumers and impact on the people management and leadership subsequently. This service provides long term success through customer satisfaction and benefits to all the employees of the organization.

This paper aims to investigate the impact of customer service on quality management on pharmaceutical industries and how this service provides competitive advantages to the company based on relationship building with the community.

Source: Indian pharmaceutical industries