Question

The impact of service or customer care service quality management on an organization performance (any organization).The above statement represents the topic for the project of a final year student of a university.Write a quality information on details about the topic in one chapter. .I know you are the best chegg expert ever and you won't do a lazy work as others do.Kindly explain them into details.Thank you.Already rated.Kindly take note in one chapter and you can take a whole month or less to answer the question.Note that i'm not really bored at how long or quick you take to answer the question at hand but interested in good job done.

N.B KINDLY ADD REFERENCES TO YOUR SOURCE OF INFORMATION

Answer 1

The impact of service or customer care service quality management on an organization performance

Thanks to the competitive landscape and the central position of all marketing behavior, consumers are critical elements of the current organizational climate. The desires and perceptions of customers have recently shifted. Organizations continue to use differentiation and customer-based marketing approaches to consider specific consumers and their desires to achieve competitive advantage. Customer support, consumer loyalty and customer engagement are marketing techniques used to create and maintain business-to-customer relationships that primarily concentrate on customer and are taking customer-led initiatives. Customer satisfaction is a term used to provide a favorable overview of the process of customer service. Thanks to its optimistic emphasis, the word is used in place of complaint management and reminds us of the importance of client satisfaction. Customer service is the collection of actions that a organization performs through its customer engagement. It can also apply to a specific individual or desk who is set up for general customer assistance. Global market research indicates that the provision of customer service is necessary for profitability. A recent global survey has shown that customer service is a key driver of competitiveness and satisfaction, with over 75% of customers stating that they would offer a firm more business based on a positive experience as a contact centre. Customer service is a collection of steps that maximize the satisfaction of the customer, i.e. the perception that a product or service meets the customer's standards. Consumer Care is a form of business strategy that allows companies to recognize the customers and opportunities for most productivity and to concentrate on improving customer relationships. Throughout the organization's efforts to raise sales and income, a customer service plan plays an significant part. To order to meet its goals, consumer frustration causes a business to fail. To stop this unhappiness of client companies, good customer support should be considered, which improves the benefits, wages and bonuses and more resources available for business training and growth. The impact on organizational efficiency is an important topic for the implementation of Customer Services. For example, research aims to assess the relationship between customer service and various performance measures.

Management practices have been found to affect the standard of service. It is recommended that management of the telecommunications business placed in place policies and procedures to be implemented in marketing. The management of telecommunications must also ensure that structured and published manuals with service quality policy and management are in effect. Based on the results and conclusions, the study further indicates that Mogadishu telecommunications companies must increase the quality of their services to enhance the profitability of their services as an improvement in service quality has been demonstrated to have a positive effect on organizational success. Telecoms companies in Mogadishu need to improve their customer satisfaction, because it was established that customer satisfaction has a positive impact on Mogadishu's organizational efficiency. The regulator needs to develop customer relations that extend to all telecommunications companies 'organizational efficiency. This would lead to enhanced management of customer relations in the sector and contribute to improved organizational efficiency in the industry. It has been established that customer service delivery has a significant effect on Mogadishu's organizational efficiency of telecommunication firms. Mogadishu is the leading country for the telecommunications industry.

References: (APA)

Armistead, C., & Clark, G. (1994). The “coping” capacity management strategy in services and the influence on quality performance. International Journal of Service Industry Management.

Babakus, E., Yavas, U., Karatepe, O. M., & Avci, T. (2003). The effect of management commitment to service quality on employees' affective and performance outcomes. Journal of the Academy of marketing Science, 31(3), 272-286.

Mohamud, G. Y., & Mohamud, A. S. (2015). The relationship between strategic management and organizational performance in Mogadishu-Somalia. European Journal of Research and Reflection in Management Sciences Vol, 3(2).

Dahie, A. M., Takow, M. A., Nur, A. H., & Osman, M. M. (2016). Organizational culture and employee performance at telecommunication firms in Mogadishu-Somalia. International Journal in Commerce, IT & Social Sciences, 3(1), 30-41.

*****Please please please LIKE THIS ANSWER, so that I can get a small benefit, Please*****