Question

The impact of service or customer care service quality management on an organization performance (any organization).The above statement represents the topic for the project of a final year student of a university.Write a quality information on details about the background of the topic, problem statement and the objective of the topic.Also kindly end with basic research questions which can asked based on the topic sentence given.I know you are the best chegg expert ever and you won't do a lazy work as others do.Kindly explain them into details.Thank you

N.B KINDLY ADD REFERENCES TO YOUR SOURCE OF INFORMATION

Answer 1

If any organization is performing well at the global level or market level then it is obvious that people would love to engage with them and start using their products. The background specifies that in earlier times there used to be no competition in the market. There were only one or two companies which fulfill the needs of the customers but now the time has changed as customers now want a good quality of product and also good customer care services which will help them to build trust in that organization. And from the organization's point of view, they are also ready to give each and every point of satisfaction to there customers. If the organization is performing well, then it becomes there a duty to provide extra benefits to there customers so that your customers will not shift from your organization to your competitor's organization. You need to be the best to attract your customers and you need to provide the best quality of products to them as they are ready to spend money on any product but they want the best quality and satisfaction from that product which fulfills there needs. The problem statement which an organization can suffer from is from there competitors present in the market. They are ready to take your customers by taking advantage of the competition. If you want to remain the best then you need to be smart enough and one step ahead of competitors in market. The objective of the organization is to provide the satisfaction to there customers and try to maintain their relationship with them as they are the only one who matters them the most. The basic question which can be asked about the topic area that the organization can do some surveys which will tell the organization about the customer's reaction related to there products. Are they satisfied with the quality of the product? Are they happy with the services provided by the company?

Reference - How to Improve Customer Satisfaction in Industrial Relations in an Organization

by Roslyn Frenz