Question

As an operation manager of a pharmaceutical company discuss broadly the impact of service quality management on the organization performance

Answer 1

The below are the impacts of service quality management on the organization performance of a pharmaceutical company:

1. The service quality management in the pharmaceutical company ensures in improving customer experience in order to run a successful business through error elimination and maintain customer relationship management.

2. The service quality control concept also has a tool to measure the current level of quality and suggestions to improve the same and impact towards the growth and profit of the pharmaceutical company.

3. The service quality concepts believed in the continuous development and empowerment of employees to maintain quality at work and ensure to provide best to the customer and retain them towards increasing loyalty, so that the pharmaceutical company could be more competitive in the market.

4. Customer focus could be high through service quality management and it helps to target the right customer towards development of the company and build trust to purchase the same products in future.

5. The right quality and the right time delivery could happen through service quality management of the pharmaceutical company which impact on increasing market rate of the company as it reduce the sick of the patients through different medicines and responses of the same.