Question

In: Operations Management

you are scheduling workers at a large rerail store such as walmart, what are some of...

you are scheduling workers at a large rerail store such as walmart, what are some of the constraints (requirements ans limitations)and objective ( goals of the schedule)?
operations research

Solutions

Expert Solution

Constraints for worker scheduling-

(i) Employee availability for some specific tasks over the period of activity.

(ii) Budget alocation for a particular type of employee.

(iii) Service requirements ( such as a customer must not wait for more than 5 minutes in line)

(iv) Space and utility requirements for the required number of employees ( such as restrooms, seating space etc.)

(v) Minimum buffer of employees to maintain to deal with contingencies ( such as surge in demand or high absenteeism)

(vi) Statutory regulations on overtime and other aspects of task allocation.

(vii) Applicable Health and safety regulations and the number of resources needed to conform.

(viii)Employees week offs and leaves ( if any) to be accommodated.

Objectives

(i) Reduce the customer waiting time in line to maximum 5 minutes

(ii) Improve monitoring and reduce the instances of pilferage, theft and shoplifting.

(iii) Reduce the instances of congestion due to employee shortage.

(iv) Be able to address demand variations up to 20% on normal days and 40% on weekends

(v) Be able to address to sudden employee shortage due to absenteeism etc, and ensure business continuity. ( up to 20% of total employees)

(vi) Address to the customer grievances and resolve them in maximum 10 minutes.

(vii) Ensuring that every customer has been given personalised service with equal attention.

keosha answered 2 months ago
Next > < Previous

Related Solutions

When you walk into a store such as Target, Walmart or any grocery store, do you...
When you walk into a store such as Target, Walmart or any grocery store, do you usually have list and only buy the items on the list? If you are like me, you walk around the store and pick up 10 items you didn't anticipate buying. Why do you think this happens? Is there a particular store you shop at where this happens consistently? Why?
Target and Walmart. Which store do you want to work for? Why?
Target and Walmart. Which store do you want to work for? Why?
Walmart purchased large quantities of goods from your client company. You know that Walmart often does...
Walmart purchased large quantities of goods from your client company. You know that Walmart often does not respond to confirmation requests, but you still sent Walmart a positive confirmation request, in your client's name. Why did you do that? What would you possibly do if Walmart never responded?
Organizations such as Macy’s and Walmart are trying to entice technology workers to look at their...
Organizations such as Macy’s and Walmart are trying to entice technology workers to look at their companies as an employer of choice for technology workers. Retail establishments are under intense pressure to ensure they are up-to-date in the technology they use to offer their products to their customers. How can a non-typical employer for technical or other employment, such as a retailer, entice educated and/or trained individuals to come to their companies? What strategic steps can they take to ensure...
What are some roles that Case workers have?
What are some roles that Case workers have?
Walmart is considering opening a small experimental store in New York City. A store is expected...
Walmart is considering opening a small experimental store in New York City. A store is expected to have a long economic life, but the valuation horizon is 15 years. The store in New York is likely to generate revenues of $36M in the first year and then it grows at 5.0%. But the costs of running the business are high because the margins on all the products sold are low. (It is a volume business!) The cost of goods sold...
Walmart is considering opening a small experimental store in New York City. A store is expected...
Walmart is considering opening a small experimental store in New York City. A store is expected to have a long economic life, but the valuation horizon is 19 years. The store in New York is likely to generate revenues of $30M in the first year and then it grows at 5.0%. But the costs of running the business are high because the margins on all the products sold are low. (It is a volume business!) The cost of goods sold...
A large retailer such as Walmart possesses power over smaller suppliers. In theory, Walmart could force...
A large retailer such as Walmart possesses power over smaller suppliers. In theory, Walmart could force these suppliers to sell on payment terms that were well beyond a typical industry norm. How would this impact Walmart’s cash cycle? How would this impact the suppliers’ cycle? Are there any ethical issues involved in such a practice?
Many of you shop at various retail chain store operations like Walmart or The Bay. Based...
Many of you shop at various retail chain store operations like Walmart or The Bay. Based on your understanding of how these retail chain stores are managed, would you agree or disagree that one location of a large retail store chain should be treated as an investment center? What about the maintenance department at that one location? What about a single department (i.e. automotive or children’s clothing) within the store?
Ethics in Business and Accounting Question Do you think large corporations, such as Walmart, are ethically...
Ethics in Business and Accounting Question Do you think large corporations, such as Walmart, are ethically responsible for providing employees with private insurance and health care (self-regulated) or do you feel this is something the government should be responsible for enforcing (regulation) or providing separately (universal health care)? Neither? Both? Somewhere in the middle?
ADVERTISEMENT
Subjects
ADVERTISEMENT
Latest Questions
ADVERTISEMENT