Question

In: Operations Management

you are scheduling workers at a large rerail store such as walmart, what are some of...

you are scheduling workers at a large rerail store such as walmart, what are some of the constraints (requirements ans limitations)and objective ( goals of the schedule)?
operations research

Solutions

Expert Solution

Constraints for worker scheduling-

(i) Employee availability for some specific tasks over the period of activity.

(ii) Budget alocation for a particular type of employee.

(iii) Service requirements ( such as a customer must not wait for more than 5 minutes in line)

(iv) Space and utility requirements for the required number of employees ( such as restrooms, seating space etc.)

(v) Minimum buffer of employees to maintain to deal with contingencies ( such as surge in demand or high absenteeism)

(vi) Statutory regulations on overtime and other aspects of task allocation.

(vii) Applicable Health and safety regulations and the number of resources needed to conform.

(viii)Employees week offs and leaves ( if any) to be accommodated.

Objectives

(i) Reduce the customer waiting time in line to maximum 5 minutes

(ii) Improve monitoring and reduce the instances of pilferage, theft and shoplifting.

(iii) Reduce the instances of congestion due to employee shortage.

(iv) Be able to address demand variations up to 20% on normal days and 40% on weekends

(v) Be able to address to sudden employee shortage due to absenteeism etc, and ensure business continuity. ( up to 20% of total employees)

(vi) Address to the customer grievances and resolve them in maximum 10 minutes.

(vii) Ensuring that every customer has been given personalised service with equal attention.

keosha answered 3 months ago
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