Question

In: Operations Management

Communication Styles, Advising,? Deflecting? Probing? Reflecting?

Communication Styles,

Advising,?

Deflecting?

Probing?

Reflecting?

Solutions

Expert Solution

  • Advising -Provides guidance, evaluation, personal opinion, or direction. Such a response puts the listener's point of view upon the communicator, and it establishes listener control over the conversation subject.
  • Deflecting - Switches the emphasis from the issue with the communicator to the one the listener chooses. Listeners divert focus away from the original problem or statement.
  • Probing - Asks a question about what the communicator has just said or a topic the listener has picked. A probe's purpose is to obtain additional information, to help the communicator say more about the topic, or to help the listener encourage more relevant responses. Emphasis on the questions on 'what.'
  • Reflecting - Is to mirror the message received back to the communicator and to express the person's understanding and acceptance. Reflecting the message in various terms makes it possible for the speaker to feel listened to, heard and able to discuss the topic in greater detail.

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