Question

In: Operations Management

Pick 1 country, analyze and contrast the communication style including non-verbal.

Pick 1 country, analyze and contrast the communication style including non-verbal.

Solutions

Expert Solution

Country- America and it’s comparison with Europe.

Americans smile a lot while communicating. It does not matter whether they have a reason to smile, they do it. American treats smile as a powerful marketing tool. Americans are extremely communicative; small talks and chats on daily basis are very common. Americans prefer to express what they think carefully and also consider how it might affect surrounding people. Americans are open minded in terms of communication. Americans use Assertive communication style. Americans consider eye-contact important while communicating, hand shake is considered appropriate to greet a stranger. In America voice pitch between different genders remains same.

Europeans prefer to keep neutral facial expression while communicating. Europeans only talk when there is anything to say. They are straight forward even with strangers. Europeans are moderately conservative while communicating.


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