Question

14 Discussion

About professionalism, communication, and how that impacts the patient experience. Related to professionalism, is the importance of making a positive first impressions with patients and the importance that has for long-term patient care and satisfaction.

please answer the following prompts after reading the article:

Have you ever have a bad first impression with a healthcare professional? Briefly describe how the bad impression was made.

How did that impact your experience working with that individual?

What are some changes that could have been made to change that first impression?

How can you respond positively to a patient when you cannot control all of the variables that contribute to your patient making a first impression?

Answer 1

Ans) Bad first impressions happen for a variety of reasons; perhaps you were late for an important meeting with a new contact and came across as unprepared. Or perhaps you unintentionally said something offensive or told a joke that was taken personally. Whatever the cause, apologize as soon as possible.

- Make no mistake - a quality first impression can have a lasting impact on a career.

First impressions in the workplace often turn into long-term perceptions and reputations -- which are good for workers who make positive first impressions (the halo effect), but bad for people who make negative first impressions. The early days are when managers form the most lasting impressions about new workers. That is when they make assessments about typical behavior.

In the workplace, during those first few early days when a new worker is meeting everyone, first impressions are about future potential. New workers need to realize that first impressions are remembered.

Most managers do not expect superstar status from new workers. There is an unofficial grace period while a worker settles into a new job.

- 8 Ways to Make a Good Impression at Work
Use Proper Workplace Etiquette. Porapak Apichodilok / EyeEm / Getty Images.
Face up to Your Mistakes. Emilija Manevska / Getty Images.
Call in Sick to Work When You Should.
Come Through in a Crisis.
Avoid Controversial Topics.
Dress Appropriately.
Respect Your Coworkers.
Represent Your Company Well at Conferences and Meetings

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