Question

(a) As a Business Analyst in charge of the IT implementation (Synapsis Project) at Valle del Lili Foundation (VLF), identify at least FIVE (5) process problems/ issues in relation to Patient Care Delivery, Medical Records and/ or Medical Orders that you would want to eliminate so as to create the best value to the enterprise with this implementation.

(b) Explain Organisational Change. Describe the challenges that VLF management have anticipated and how they dealt with the resistance when communicating their decision to proceed with the Synapsis Project.

Answer 1

a)

Recently increased   the concern over the security of health records from the rise of Electronic Health Records(EHR) . access to those records increases exponentially with wide usage of the smartphone, other devices lead to medical identity theft, and exchange of data between and among organizations, clinicians, federal agencies, and patients.

Another problem is that data can be hacked, manipulated, or destroyed by internal or external users for private purposes. Patient privacy is a fundamental right that is being challenged as of now.

Injuries sustained by patients while they are in care. Some patients die accidently as a result of such injuries.

Poor-quality health care service that can lead to reducing the quality

Over intervention with high technology and scanning lead of risk than potential benefit to patients.

Errors associated with wrong health care practices have been noted for death of many

b)

Organisational change means alteration or modification that occurs in a work environment Organisational change is inevitable for the development of a organisation.

Challenges that VLF management :

Concern over the security of health records from the rise of Electronic Health Records (EHR), and regulatory compliance to patient protection laws

There is a real shortage of healthcare professionals and Healthcare professionals demand to be paid more to repay their edu loans. So hospital administrators find difficulty to acquire quality employees and ensuring profitability of VLF hospital as they pay more.

Other challenges that VLF management dealt with is providing healthcare services to number of uninsured and underinsured patients and maintaining fiscal responsibility. Healthcare administrators must find ways to offset these bad expences

Physician burnout of VLF : experienced physicians felt burnout

Medical Supply chain issues represented a major obstacle for VLF management.

How to face resistance to changes

Appoint the Right Resistance Managers with the help of Synapsis:The perfect resistance managers in an organization are the senior leaders, middle managers and frontline supervisors.

Always alert the workers for a change.make them prepare for it. When no need to be surprised by resistance.

Divert the change to other issues workers care about connect to other things that are already in the front of people’s minds,

Identify members from the healthcare who support the change

Open conversation – arrange for an open meet with hospital professionals physicians etc.. As you can by giving information on what is going to happen and when, what aspects will change and what will stay the same.

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