Question

Q1)      For each of the four departments (human resource management, e.g. Do we have enough of right talent, skill, and experience ?), (production and distribution, e.g. Can we create product or service within that time, with such product characteristics, at that quality and cost ?) (marketing and sales, e.g. satisfy customers, which customers ? which do you lose while trying to attract which else ? who do we target, general or niche, what do customers demand ??) (accounting and finance, e.g. profitability ? market share ? reputation ? budget constraints ? price wars ? risky investments ?), give examples of DSS decisions made by the middle managers of ...................... .

Q2)      For each of the above four departments, give examples of MIS reports used by the middle managers of ...................... and explain where such reports would be used.

Answer 1

1) 2)

DEPARTMENTS	DSS DECISIONS EXAMPLES	MIS REPORTS EXAMPLES	USE OF REPORTS
HUMAN RESOURCE MANAGEMENT	Turnover models,training effectiveness models,appraisal models.	Report on ideal time	This report states clearly the time actually spent by the worker on different jobs and the time for which he was sitting idle due to either want of material, electricity or any other resource.
PRODUCTION & DISTRIBUTION	Diagnostic analysis that digs a bit deeper to reveal results and explains reasons for past performance as measured by descriptive analytics.	Production report	This report is prepared by the manufacturing division of the concern and states about the production targets achieved by the production department and also highlight variation between budgeted production and actual achievements
MARKETING AND SALES	Metrics such as sales results, inventory turnover and revenue growth.	Sales report	it provides a complete sales analysis of different products sold in different geographical areas by the concern.
ACCOUNTING AND FINANCE	ERP dashboards: User-configurable dashboards that allow managers to monitor a variety of performance indicators.	Cash flow statement	it provides the figures of cash inflows and cash outflow during the period of operations. It also indicates the sources of funds utilised in case cash outflows are more than cash inflows.