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In: Operations Management

Building rapport as a leader allows for the leader to develop a deep sense of respect,...

Building rapport as a leader allows for the leader to develop a deep sense of respect, trust and honesty with their team. These shared understandings ultimately lead to a mutual understanding and allow team members to feel heard and seen. Rapport is in an important factor in developing overall trust within teams. By considering all points of view and listening to understand, leaders increase their effectiveness (Manning 2014, 41). Leaders who focus on gaining their teams trusts, will also be trusted in return. This leads to an ever-growing sense of rapport and positive communication within the team.
Contrastingly, authoritative figures do not value rapport nor trust. There is no rapport because authority figures do not place value on the input of their teams (although they may want/need it) but it is only by force that input is given. Authority figures tend to dictate what happens and when it will happen through demands. Trust and rapport are generally non-existent because there is no team, only authority and subordinate. One-way communication from leader to subordinate does not create an atmosphere of bottom-up communication and ultimately leads to poor rapport.

Provide your feedback and raise question if needed regarding the above post?

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Expert Solution

The above post is very vocal on what has always been considered as a powerful management tool. It takes on Rapport at length which is increasingly seen as the strong bond wherein a team tries to achieve harmonious understanding between and among each other. Rapport as the author of the above article clearly tells us is all about building a climate of trust, shared purpose and understanding. Leaders who heavily invest in this management technique see that it adds huge value and fosters open communication and where members of the team feel valued and important. It is always a quid pro quo approach wherein how much a leader trusts their team is always returned with the greater enthusiasm.

The author also talks about how authoritarianism has always been a poor way of dealing with the team. Authoritarians do neither support rapport nor foster trust which always backfires and makes teams redundant, passive, non-aligned and creates a trust deficit. One-way communication which is always sponsored by the authoritarian leader defeats the very purpose of communication and to put in the words of the author ultimately leads to poor rapport.

P;S: It was really an insightful article and what has always been empirical tests got reinforced with your words.

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