Question

Explain how you will develop rapport, exhibit empathy, model and demonstrate trust, model authenticity, and show other people appreciation?

Answer 1

Rapport can be built by using communication skills effectively, being attentive to the person, maintaining an eye contact, being genuinely interested and honestly being present with the person.

Empathy can be exhibited by actively listening to the person and understanding the problem of a person by putting yourself in their shoes. It can be exhibited by using statements like :

Oh I see.. That must have been really hard for you

I understand that it was uncomfortable for you

I can see that this made you unhappy and dejected and so on.

In order to maintain trust and authenticity, you need to maintain confidentiality, be there for them, not judge them and help them through their journey. You should never talk about whatever you discussed with them with anyone else. You should try to as empathetic and genuine with them as much as you can. Try not to judge or reprimand them in anyway. Be very open minded and perceptive in nature. Don't try to impose your perspective on then rather accept their perspective and help them discover the right path for them and just be there to provide the right environment