In: Operations Management
What's the role of trust and rapport in leadership?
A true leader possesses trust and builds rapport with others. When people have a good rapport and trust each other, it’s an emotional tie between them. It’s a bond in which they would do anything to better the other person in an act of pure selflessness and love before they would better themselves. According to Manning, there are six principles for the effectiveness of trust; deal openly with everyone, consider all points of view, keep promises, give responsibility, listen to understand, and care about people. An example of a leader I trust and have built a rapport with, is my current boss. He has taken the time to understand me and learn what motivates me and what values I possess, and he uses them to benefit me. He knows I value my family time and will allow me to leave work early on days that are slow to spend time with my family. I, in return, know he values his vacation time and coming back to a smooth-running business. So when he goes on vacation, I work overtime to ensure everything is taken care of at work so he doesn’t have to stress about it when he returns.
Contrast this with the role of trust and rapport in authority figures.
In contrast, someone in authority may not possess trust and rapport. They may obtain the title, but not the relationship. I had a previous manager who used to take credit for my work and pass it off as his own. I respected him to a certain extent to do what he requested, but I did not trust him, nor did we have a rapport. He was the type of leader who “ruled with a strong arm and forced employees to obey or face the consequences.” (Manning 2014, 40). The consequence was threatening my employment.
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Successful leaders recognize that building partnerships are the grates that the friction in the business system. Friction management can help people work in a way that moving and efficient can be achieved, whether in sales, marketing, engineering, finance or human resources.Partnership is an emotional connection or friendly relationship between people who share their interests based on mutual affection, confidence and an understanding. The most effective leaders are their team members, peers, administrators, owners, partners, clients and customers. Sometimes these leaders deliver win - win solutions that draw on the trust that has been built over time.
Thankfully, building relationships and the level of faith and understanding that big leaders represent is a skill learned for years. Five established ways of building a friendship with everyone you meet here.
We all remember the adage that comes first. Before you even utter a word, people would make an opinion about you. Looking at your best goes a way in any circumstance to look your best. But it's more than your outward look. Are you open to new opportunities and to develop a lifelong relationship with the person you meet? And are you so depressed and upset at the stuff you can't even take care of the conversation?
You need to be emotionally and mentally prepared and open for possibility in order to create a stable foundation for a relationship, whether professional or personal. If your mind is filled with negative thoughts and energy, the conversation inevitably causes more tension. Prepare yourself by letting go of your thoughts and giving way to new ideas and opportunities.
A compliment is what everyone wants. You express that you have a deeper interest in who they are as an entity if you genuinely praise another person. You may also praise the organization, the project or the work of an person at professional level. This indicates that you found something remarkable that they are doing and that it has an impact. The complimented recipient notes that you do not hate complimentary words..
People are usually most interested in what they do at any time. We want to share this with others, be it a hot new idea, to plan for a lecture or to achieve an exalted aim. Getting simply curious about what someone works on is a perfect way to develop a friendship. To ask an open question – a question that needs a reply other than "yes" or "no" – allows you to contribute to the discussion.It will provide you with fresh perspectives and a potential for shared interests that you can expand on later. Some places to be curious: occupational history, present jobs, job experience for volunteers, education and hobbies.
Once you come to a new contact or partnership with the intention to support, relationships naturally begin to evolve. Too many of us are bombarded by people's requests for support. Say this VP to me. Say me. Help me to strengthen my position in the network. Be my dad.-Be my dad. It's a breath of fresh air when someone comes to you to give support rather than request a presentation.Even if the purpose of this new partnership is to get help for the project, job move, or leadership – it will automatically place you in high regard when you first come up with the offer to serve them. Just don't forget you don't give anything. We have relationships, insights and thoughts that can benefit others. Be willing to help. Be available.
Evidence reveals that only 25–50% of what we hear is remembered. This is amazing! This is awesome! It means we skip up to 75% of what the other person says. Active listening is a vital communication tool that lets you quickly develop relationships and demonstrate real leadership skills.
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