Is it possible to take the idea of “the customer is always right” too far so...

Is it possible to take the idea of “the customer is always right” too far so that it becomes a negative on the company? Why or why not?

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Expert Solution

The Customer is always right is an oft heard saying in the field of business. This saying has its own limits and any business will not accept this belief to the core. Every business is a different entity and every customer is an individual with different kinds of needs. Business cannot satisfy every individual's need. They can only take feedback from mass of customers and make a few changes according to their needs and only feasible changes.

1. Business does not depend on individual customers. They have with their limited and available resources. So grudging customers cannot be satisfied all the time.

2. When a business force their employees to always work for customer satisfaction, it creates a workplace of stress. Employees will not feel happy and satisfied with their work when often complained.

3. Innumerable number of customers cannot be counted and their needs cannot be known and satisfied .

4. A business do not need all the customers. A few who always go against should be let to go off.

5. Business should not give more power to customers thereby demotivating employees.

Customers are important for business but they are not the whole business.

keosha answered 4 months ago

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