Is it possible to take the idea of “the customer is always right” too far so...

Is it possible to take the idea of “the customer is always right” too far so that it becomes a negative on the company? Why or why not?

Expert Solution

The Customer is always right is an oft heard saying in the field of business. This saying has its own limits and any business will not accept this belief to the core. Every business is a different entity and every customer is an individual with different kinds of needs. Business cannot satisfy every individual's need. They can only take feedback from mass of customers and make a few changes according to their needs and only feasible changes.

1. Business does not depend on individual customers. They have with their limited and available resources. So grudging customers cannot be satisfied all the time.

2. When a business force their employees to always work for customer satisfaction, it creates a workplace of stress. Employees will not feel happy and satisfied with their work when often complained.

3. Innumerable number of customers cannot be counted and their needs cannot be known and satisfied .

4. A business do not need all the customers. A few who always go against should be let to go off.

5. Business should not give more power to customers thereby demotivating employees.

Customers are important for business but they are not the whole business.

keosha answered 1 year ago

.Is the customer, always right? Give an example to substantiate your answer.

For one important and interesting idea that you have learned so far in the course based,...

For one important and interesting idea that you have learned so far in the course based, write a one page essay beginning with the following statements: Although before this class I believed …….., in fact……..Or, Although it is tempting to believe……., in fact…..Or, Although it might seem that …………… is true, in fact…… Then explain why you or others could believe the idea that is fact incorrect. In other words, what is logical or compelling about this incorrect idea. Then...

Question 2 “The customer is always right.” Do you agree or disagree with this statement? Support...

Question 2 “The customer is always right.” Do you agree or disagree with this statement? Support your answer with examples of how quality should be defined and how the Kano model links to customer expectations. This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Now that you have had a chance to review the content covered so far, take a...

Now that you have had a chance to review the content covered so far, take a moment to reflect upon what you have learned and post in this discussion board below. Consider one or two of the following statements in your post: Provide a real life situation that pertains to the information in Chapter 4 and 5. Why would knowing whether a linear relation exists be important? Where would this apply? Provide an example. Would it be important to know...

Technology… It is second nature. But how far is too far?Insurance companies are pushing for...

Technology… It is second nature. But how far is too far? Insurance companies are pushing for “tele-medicine”. There are multiple other examples of technology options that people feel are ridiculous. Are these cost saving technologies really saving anything? (Do not only focus on the example I provided).

Match the right choice with the right question by placing the right letter in the far...

Match the right choice with the right question by placing the right letter in the far left column. The letters go with the questions. Mark Choices Letter Questions Boiling Point A Moves heat from cold reservoir to a hot reservoir Convection B In this process the volume remain constant. Radiation C The sum of the Kinetic and Potential energies of the particles in a system. Kelvin D The amount of heat necessary to change a liquid to a gas at...

what would it take for aggregate output to always be absorbed by aggregate demand, so that...

what would it take for aggregate output to always be absorbed by aggregate demand, so that overproduction will never be a problem? Does the "invisible hand" constitute reasonable metaphor for describing the behavior of economies?

Student Debate Discussion Is "the customer isn't always right?" State whether you agree or disagree with...

Student Debate Discussion Is "the customer isn't always right?" State whether you agree or disagree with this statement and then support your position. In defending your position, discuss the organizational implications of adopting the position in terms of resource needs, benefits, and costs.

“I’ll Take That Customer!” Neal Erwin has a reputation he has always been proud of in...

“I’ll Take That Customer!” Neal Erwin has a reputation he has always been proud of in the Haskin’s Bookstore customer service department. He takes calls from customers that others don’t want to deal with. Sometimes, when he is on the phone with a customer, he asks co-workers to come near his desk to hear his side of the argument. In the past, he has gotten loud and belligerent with customers and later has even boasted of “winning.” Things have changed,...

Discuss"Is the Customer Always Right?" (COURSE) MKTG1160 Summarize what you have learned from this course and...

Discuss"Is the Customer Always Right?" (COURSE) MKTG1160 Summarize what you have learned from this course and how you will apply it in the future.

Question