In: Operations Management
In: Operations Management
How would you integrate concepts of Leadership, Management and Planning to create a vision for excellence in the healthcare supply chain, and determine fundamental tenets of performance evaluation for the healthcare supply chain?
In: Operations Management
In: Operations Management
Chapter 13 Discussion questions: Ethics
Discuss the meaning and purposes of human sexuality.Discuss premarital sex.Discuss sex in marriage-type relationship (including nonlegal).Discuss adultery.Discuss prostitution.
In: Operations Management
Retail Management is the subject: Discuss any experiences you have had or seen with the unethical price issues mentioned in the text or otherwise. (i.e. bait-and-switch, deceptive pricing, misleading ads, etc.) Why would retailers risk violating any of the legal issues discussed in this chapter. Explain.
In: Operations Management
You have recently been promoted to General Manager at Creekview Lodge, a 50 room hotel in Gatlinburg, Tennessee. You started working at the lodge in high school in the restaurant and after college, returned to Creekview as one of the assistant managers before being promoted to hotel manager. Recently, a 200-room hotel opened not far from Creekview Lodge, and although Creekview still maintains near 100% capacity there has been quite a bit of turnover. More than ten employees left to work for the larger hotel which boasted higher pay and better health insurance.
You were informed this morning by the front desk team that the latest customer survey results show a drop in the satisfaction rating for guest room cleanliness. The current report indicates that 73% of guests responded “completely satisfied”, 12% responded “satisfied”, 10% responded “neither satisfied nor unsatisfied”, and 5% responded “unsatisfied.” The housekeeping staff lost four employees to the new hotel, so although disappointed, you aren’t surprised by this news. Still, you could not remember a time that the hotel had received such a low satisfaction rating.
As manager of Creekview Lodge, what is your next step in addressing the problem?
A)Take immediate action and require that all rooms be inspected by the hotel manager (you) or an assistant manager before being made available to customers
D)Review the standards of performance and compare to current performance
In: Operations Management
In: Operations Management
The class is Human Resources Management: Do you agree with unionization within organizations? Why or why not? List the advantages and disadvantages of unions to the employee and the company.
In: Operations Management
You work for Mike, a global company that specializes in manufacturing and selling athletic shoes for both competition athletes and casual users. You are called into your supervisor’s office where he tells you that you have been assigned to be the leader of a virtual team. The team has been tasked with assessing the feasibility of the company manufacturing and marketing an inexpensive athletic shoe to be sold in Brazil. You will be responsible for getting the team up and running, maintaining open and clear lines of communications, and ultimately launching the product if it is found to be feasible.
Your supervisor hands you a list of the team members—twelve of them. Three work in the United States (two in Beaverton, Oregon, and one in New York City). Two work in England, two in China, two in India, and three in Brazil. All are Mike employees, and all were born in the country in which they work. All speak English, though some speak it better than others.
Write
Since you are the team’s leader, your supervisor has asked you to meet with the members. Answer the questions below pertaining to the team:
In: Operations Management
1. Prepare a list of 10 interview questions to select a candidate for the position “marketing manager”. Please ensure that two behavioural, two situational, two job-knowledge, and two worker-requirements questions are included in this list of ten questions.
2. "A well-thought-out orientation program is essential for all new employees, whether they have experience or not." Explain why you agree or disagree with this statement. (word requirement: minimum 200 words)
3. Explain how you would conduct a job analysis. (word requirement: minimum 200 words)
4. Briefly describe each of the following possible types of interviews: unstructured panel interviews; structured sequential interviews; job-related structured interviews. (word requirement: minimum 200 words)
In: Operations Management
In: Operations Management
Goal: Your task is to prepare a business case for a new information system as described below.
A company that handles deliveries for other companies and individuals (you can use Yurtici or Aras Kargo as examples) considers to implement a new system for managing their trucks. Currently, the drivers get a fixed order of destinations, deliver the packages and get a signature on a paper slip. They hand in the slips in the evening to their manager. The manager checks against the orders, and approves that deliveries have been made. With the new system, the drivers have a hand-held device connected to traffic information, and an information system that changes the route dynamically to avoid traffic jams. Also the customers sign with a pen on the hand-held device, if a signature has been done, the delivery is marked as completed automatically.
You should try to identify all possible factors both for benefits and costs. In the business case, describe all of them, and try to quantify them, detailing how this quantification could have happened (actual numbers can be guessed at or made up, like for example hardware costs). Based on this quantification, aggregate the results for costs and benefits over an adequate time interval and give an overall assessment and recommendation. You can also include intangible benefits and strategic considerations in your final recommendation.
You will need to both create a professional proposal
In: Operations Management
What type of international strategy does General Motors use? Justify your answer. (Short Essay)
In: Operations Management