How important do you think Gunshot Residue is to an investigation?
In: Operations Management
what is forensic linguistics and how has it been used in casework such as the investigation of the Unabomber?
In: Operations Management
Discuss the support activities of HRM, R&D, Technology development, and Infrastructure in Xiaomi Corporation.
(Use your own words)
In: Operations Management
The “People” Focus: Human Resources at Alaska Airlines
With thousands of employees spread across nearly 100 locations in the United States, Mexico, and Canada, building a committed and cohesive workforce is a challenge. Yet Alaska Airlines is making it work. The company’s “people” focus states:
While airplanes and technology enable us to do what we do, we recognize this is fundamentally a people business, and our future depends on how we work together to win in this extremely competitive environment. As we grow, we want to strengthen our small company feel . . . We will succeed where others fail because of our pride and passion, and because of the way we treat our customers, our suppliers and partners, and each other.
Managerial excellence requires a committed workforce. Alaska Airlines’ pledge of respect for people is one of the key elements of a world-class operation.
Effective organizations require talented, committed, and trained personnel. Alaska Airlines conducts comprehensive training at all levels. Its “Flight Path” leadership training for all 10,000 employees is now being followed by “Gear Up” training for 800 front-line managers. In addition, training programs have been developed for Lean and Six Sigma as well as for the unique requirements for pilots, flight attendants, baggage, and ramp personnel. Because the company only hires pilots into first officer positions—the right seat in the cockpit, it offers a program called the “Fourth Stripe” to train for promotion into the captain’s seat on the left side, along with all the additional responsibility that entails (see exterior and interior photos of one of Alaska Airlines’ flight simulators on the opening page of this chapter).
Customer service agents receive specific training on the company’s “Empowerment Toolkit.” Like the Ritz-Carlton’s famous customer service philosophy, agents have the option of awarding customers hotel and meal vouchers or frequent flier miles when the customer has experienced a service problem.
Because many managers are cross-trained in operational duties outside the scope of their daily positions, they have the ability to pitch in to ensure that customer-oriented processes go smoothly. Even John Ladner, Director of Seattle Airport Operations, who is a fully licensed pilot, has left his desk to cover a flight at the last minute for a sick colleague.
Along with providing development and training at all levels, managers recognize that inherent personal traits can make a huge difference. For example, when flight attendants are hired, the ones who are still engaged, smiling, and fresh at the end of a very long interview day are the ones Alaska wants on the team. Why? The job requires these behaviors and attitudes to fit with the Alaska Airlines team—and smiling and friendly flight attendants are particularly important at the end of a long flight.
Visual workplace tools also complement and close the loop that matches training to performance. Alaska Airlines makes full use of color-coded graphs and charts to report performance against key metrics to employees. Twenty top managers gather weekly in an operations leadership meeting, run by Executive VP of Operations, Ben Minicucci, to review activity consolidated into visual summaries. Key metrics are color-coded and posted prominently in every work area.
Alaska’s training approach results in empowered employees who are willing to assume added responsibility and accept the unknowns that come with that added responsibility.
Discussion Questions*
In: Operations Management
QUESTION 9
A major recommendation for combating sexual harassment is to
post any sexually-toned comments you hear on the company Web site. |
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keep a running log of incidents against you. |
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embarrass anyone who tells a sexually-oriented joke by posting his or her photo and the comment on a blog. |
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wear a button that says, "Not me, not now." |
5.00000 points (Extra Credit)
QUESTION 10
A key purpose of the diversity umbrella is to
provide legal protection of people who have been discriminated against in the past. |
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ensure that everyone in the organization is welcome. |
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protect lower-ranking workers from harassment by managers. |
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provide legal safeguards against the organization being charged with discrimination. |
5.00000 points
QUESTION 11
A person with high cultural sensitivity is likely to
regard people from different cultures as pretty much the same. |
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be too sensitive to criticism from people from different cultures. |
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recognize nuances in customs among cultures. |
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overlook nuances in customs among cultures. |
In: Operations Management
how does your workforce performance management system support high performance.
In: Operations Management
4. Devos inc has 4 teams (A, B, C, D) and 4 (1, 2, 3, 4) potential tasks. The total amount of days each employee would need to allocate to each job is as follows:
|
Potential Tasks |
|||
Team |
1 |
2 |
3 |
4 |
A |
28 |
33 |
21 |
35 |
B |
41 |
43 |
23 |
37 |
C |
48 |
28 |
33 |
42 |
D |
49 |
27 |
43 |
46 |
Use Excel solver
Match the team the most efficient task. What is the total number of days that these projects will take to get worked on?
In: Operations Management
In: Operations Management
With the COVID19 pandemic, marketing messaging has been flipped on its head. Companies no longer know what to say to their customers due to the continuously poor prognosis of the economy and the overall health of the citizens.if you are the director marketing for your company, what message would you deliver? How would that message help benefit your organization?
In: Operations Management
i) Mohawk Industries Inc. is the largest designer, maker, and seller of carpets in the U.S. In a separate division, the firm’s product line also includes floor tile, pillows, and bed linens. Mohawk has a strong emphasis on cost reduction. If the firm wishes to sell more products overseas, what strategy would you recommend, and why?
ii) Consider the information given in the previous question, and your answer to that question, then recommend an organizational structure for Mohawk to use as it globalizes. Explain why the structure you recommend is the most appropriate one for Mohawk.
iii) Consider the information given in the two previous questions, and your answers to those questions. If Mohawk wishes to sell carpets inEurope, recommend an appropriate entry mode, and explain why your choice is the most appropriate one for Mohawk. What entry mode would you recommend if Mohawk wishes to manufacture its carpets in Asia? Explain your answer
In: Operations Management
QUESTION 1
In: Operations Management
the merits and demerits of using internal and external agents
In: Operations Management
Given the current COVID-19 global pandemic, discus how an organization's business processes can affect how that organization deals with, and is impacted by, COVID-19.
In: Operations Management
List all five components of financial compensation plans, and briefly discuss each component’s objectives.
In: Operations Management