When customers have an unpleasant customer experience, the company no longer has to worry about them telling a few friends and family; the company now has to worry about them telling everyone. Internet service providers are giving frustrated consumers another means of fighting back. Free or low-cost computer space for Internet websites is empowering consumers to tell not only their friends but also the world about the way they have been treated. A few examples of disgruntled customer stories from the Internet include:

■ A bike-riding tourist requires stitches after being bitten on the leg by a dog. The tourism company is banned from renting bikes and in turn bars the tourist from taking any future tours.

■ A customer leaving Best Buy refuses to show the receipt voluntarily to the guard at the door. The Best Buy employees try to seize the customer’s cart and then decide to park a car behind the customer’s vehicle.

■ Enterprise Rent-A-Car operates a high-stress business, and frequently its customers find that the company did not honor reservations, did not have cars ready for reservations, rented cars with empty tanks of gas, and charged higher rates to corporate account holders.

The pervasive nature of the Internet is increasing customer power and changing business from product-focused to customer-focused. Explain the difference between product-focused business and customer-focused business and why CRM is more important than ever before.

BUSINESS FUNDING

Covenants analyses (lockup, permitted transfer, staging technique, Stock options, callable and puttable securities, puttable security, tag-along right, drag-along right, right of first refusal, exit ratchet)

explaini the rational behind integrating different techniques to assess firm performance and competitive advantage, and thendiscuss why balanced scorecard model differ in its application between red and blue ocean strategies.

X Company supplies ink cartridges for printers on the aftermarket. The demand for the cartridge averages 20,002 units per year, and operates 365 days per year. The holding cost of the cartridge is $5 per unit per year while the ordering cost is $100 per order. The company is currently using a periodic (P) inventory system, holding 1000 units in safety stock to cover demand uncertainty and placing orders for every 73 days. The company is investigating the possibility of implementing a continuous review (Q) inventory system holding 15 units in safety stock to cover demand uncertainty. Use this information to answer the following questions.

1-If Company X were to use a Q system with a lot size of 200 (not the EOQ), what should the reorder point be? Assume 15 units will still be held in safety stock.

2-Under the company's current P system, how much will the annual holding costs be? Assume 1000 units will still be held in safety stock.

3-Under the company's current P system, how much will the annual ordering costs be? Assume 1000 units will still be held in safety stock.

4-What should the target level be for the P system?

Monsanto sells genetically modified seed to farmers. It needs to decide how much seed to put into a warehouse to serve demand for the next growing season. It will make one quantity decision. It costs Montanso $7 to make each kilogram (kg) of seed. It sells each kg for $46. If it has more seed than demanded by the local farmers, the remaining seed is sent overseas. Unfortunately, it only earns $3 per kg from the overseas market (but this is better than destroying the seed because it cannot be stored until next year). If demand exceeds its quantity, then the sales are lost—the farmers go to another supplier. As a forecast for demand, it will use a normal distribution with a mean of 325,000 and a standard deviation of 100,000. Use Table 13.4

A. How many kilograms should Monsanto place in the warehouse before the growing season? use table 13.2 and round up rule.

B. If Monsanto put 375000 kgs in the warehouse, what is the expected revenue (include both domestic revenue and overseas revenue)? Use table 13.4 and round-up rule.

C. How many kilograms should Monsanto place in the warehouse to minimize inventory while ensuring that stockout probability is no greater than 5%? Use table 13.4 and round-up rule.

D. What is maximum profit for this seed?

In both Star Wars and Star Trek, futurist movies, there is not a lot of decentralized governments, but instead, there are the Universal Federation of Planets (star trek) and The New Republic versus the Empire (star wars).

Do you believe these are realistic? Find some youtube or watch some of the movies if you don't know about these..

Write 2-3 paragraphs discussing global leadership between countries in the future, and what potential pros and cons you might expect if we changed into a Universal Federation of Planets type of government.

My product is swimwear

1. Considering direct, online, social media and mobile marketing options, which 2 options do you feel would be the best to use in relation to the product/service you have chosen? Why?
2. Describe the options you justified above and outline specific methods you would adopt in using those 2 options. Discuss specific uses, platforms, and messages you would ensure are marketed through these options.
3. What one strategy could be adopted to create a competitive advantage for that product/service? Provide an analysis of this decision.

1) Explain where and how chatbots might be effective in Higher Education (feel free to focus on the University of Akron), and

2) How you would feel about the University using them in this manner.

What are the advantages and disadvantages of Blue Ocean Strategy? Is this a viable strategy for companies today? Why or why not?

What are the ideal characteristics of a community trauma response for a team member

Phil, having exhausted all other appeals in his complaint, called Beth, the compliance officer, to speak with her about a decision that the human resources department had made that he believed was out of compliance with the Federal Equal Pay Act. The office assistant, Mary, stated, “Beth will not be in the office until next week.” Phil then scheduled a telephone conference with Beth for the following week. He asked Mary, “Will my telephone conference with Beth remain confidential?” Mary said, “Most certainly. Our office is here for you. Everything in our office is confidential.”The following week Phil called Beth to discuss his concern that certain professionals were performing the same work as he was and were getting paid more. He described the specifics of his concern. Beth asked, “Is it OK for me to reveal your name to human resources so I can obtain the necessary records that I would need from them to see if you are being paid equally to others for the same work?” Phil agreed to Beth’s request. During his discussion with Beth, Phil discussed several other corporate leadership concerns with her and asked that his conversations remain confidential. Beth replied, “If you wanted confidentiality, then you should have asked for it before speaking to me.” Phil replied, “Confidentiality was promised prior to our discussion and I am surprised at your response.” Beth replied, “Well, you are wrong.”

What lessons could employees learn from Phil’s experience? 2. Discuss how this scenario could have ended with a win-win conclusion for both the employee and the compliance office

Do you agree with your assessment of your most preferred style? How about your results on your secondary style?

b. Referring to the material presented in the chapter, identify the strengths and weak- nesses of your style.

c. Identify the styles you enjoy working with best. Identify the styles you enjoy work- ing with least.

d. Refer to page 86. Can you identify those behaviors you tend to exhibit when you feel stressed?

Marlena transferred from one unit in state government to a smaller unit consisting of four team members. She took her vacation immediately after her transfer was announced. The agency lease is set to expire in June 2020. However, the landlord requested Marlena's company move to their new location in July 2019. On her first day back from vacation, Marlena learned that her office cubicle had been dismantled and she was moved into a conference room to share with ten additional coworkers.
Two of the coworkers talk incessantly and one plays music on his cell phone. Marlena is frustrated and makes a complaint to her new supervisor, Bill, requesting to be moved immediately. According to Marlena, no notification was sent explaining this new move or the potential disruption in workspace. Bill is unsure on how to respond since he is unaware of prior communication with Marlena and her previous supervisor as he just returned from vacation himself.
Should Bill involve senior staff in his decision? Choose all that apply.

Select one or more:

a. Yes, Bill should inform the director of the company.

b. Yes, Bill should find out from Marlena's previous supervisor if it is appropriate to move Marlena.

c. Yes, Bill should consult other team members transitioning the conference room.

d. No, Bill has the information to make the decision on his own.

Question text

Bill is a deputy director for a public-sector employer, overseeing approximately 200 employees. He has been with the company for 30 years. One of Bill’s managers, Irene is having difficulty with an employee, Danny, a white male in his 30s.

Irene is also white.

Danny has been saying inappropriate things to his all-female team about their clothing. Bill is also white. The female coworkers are Hispanic and African-American. Bill tells Irene to handle it. Irene attempts to, but is looking to Bill for guidance. Bill says that he is uncomfortable and instructs Irene to handle it, again. In the meantime, the coworkers continue to feel harassed by Danny and his use of offensive language.

What could benefit this team? Choose all that apply.

Select one:

a. More diversity with regard to race and gender

b. E-learning modules with respect to the appropriate conduct in the workplace

c. Terminating Danny for his inappropriate behavior, if his behavior violates the human resources policy

d. All of the above

Bill is a deputy director for a public-sector employer, overseeing approximately 200 employees. He has been with the company for 30 years. One of Bill’s managers, Irene is having difficulty with an employee, Danny, a white male in his 30s.

Irene is also white.

Danny has been saying inappropriate things to his all-female team about their clothing. Bill is also white. The female coworkers are Hispanic and African-American. Bill tells Irene to handle it. Irene attempts to, but is looking to Bill for guidance. Bill says that he is uncomfortable and instructs Irene to handle it, again. In the meantime, the coworkers continue to feel harassed by Danny and his use of offensive language.

What guidance should Bill be providing to Irene? Choose all that apply.

Select one:

a. Skills to deal with Danny

b. Support for the team

c. Nothing, Irene needs to handle this herself

d. Nothing, the employees are too sensitive

Question text

Kane was accepted into the study abroad program at Boston University for the fall semester and has to leave her home in Japan by mid-August. Kane was honored to be accepted into the program, but nervous about traveling to Boston as she has never left Japan. On her way to her new apartment she stopped at the nearest grocery store for some dinner. When she jumped off the bus she noticed that there were people in front of the grocery store, but continued to walk by. They began screaming at Kane, yelling at her for shopping there and not supporting the workers. Kane was so upset by the situation and quickly purchased a few items and left crying. When she got to her apartment she quickly looked at the internet and realized that the workers were on strike, unhappy with their wages, and lacked support by the owners.

Which of the following options would indicate a barrier in communication?

Select one:

a. One of Kane's friends tries to explain the situation to her. However, based on her experience, Kane believes that all people in Boston are aggressive.

b. Kane feels that since she is from Japan, she knows more about fair wages and fair trade than the locals.

c. Both

d. Neither

Parries Confectionery Company is considering the introduction of a new toffee. It requires four
processes: A, B, C, and D in sequence. The equipment required for each process is available in
the company now and is dedicated to the production of another type of candy. Although some
capacity is available on all the equipment types, management is not sure whether they need to
buy additional pieces. To aid management in decision making, the following information is
available:
(a) The four pieces of equipment—one for each type—are available 50% of the time.
(b) The company operates one shift per day (8 hours) and 250 days per year.

(c) If the company decides to produce toffee, then it must allocate half a day for candy production
and the remaining half day for toffee.
(d) The time required for equipment setup, cleaning, and maintenance and scrap rate (i.e.,
spillage, production items that do not meet shape and other quality standards and hence
must be discarded, etc.) for each process is given in Table 2.6.

Table 2.6 Production Data for Parries Confectionery:

(e) The demand for toffee is expected to be 1,000,000 per year. If 1,000,000 toffees are required
to be made per year, determine how many input and output units are required for each
process.
(f) Determine whether the company can produce the new toffee with the available equipment.
If not, how many pieces of each equipment must Parries purchase? Show your calculations.
(g) The company can operate half a second shift by using 15 employees who must be paid an
overtime salary of $20 per hour. The overhead expenses are estimated to be $10,000. It is
known that equipment for processes A, B, C, and D cost $50,000, $200,000, $100,000, and
$100,000, respectively. Is it better to operate the (half) second shift or purchase necessary
additional equipment. Explain your answer.

Pls Be clear especially (g)

write a memo with 120 words. with the situation (a) in the format memo tamplet bellow.

1. In your workplace, you have noticed a slackening in the strict measures that have been imposed on all your company employees to fight against coronavirus. Write a memo to all staff members, reminding them what to be done.

Format

Memo Template