The increasing number of competitors, which leads to the decline in the business profits of ABC Restaurant, has been brought to the attention of a senior manager. He believes that training should be given to regain the market lead in a highly
competitive market. You, as a training manager, are approached by him for assistance. In a meeting with him, you are required to:
(a) discuss the type of training needs analysis relevant to the situation
and
(b) elaborate how data are collected to analyse the training needs.
In: Operations Management
In: Operations Management
Provide four examples of how a human resources manger can use the expectancy theory to positive affect an organization
In: Operations Management
In: Operations Management
The sports industry has been rocked by the following scandals.The Tonya Harding and Nancy Kerrigem lce skating scandal, the Black Sox and Houston Astros MLB scandals.Write a conclusion on whether pursuing Social and Governance factors are compatible with the goals of the firm.
In: Operations Management
Write an email that fits the situation below. Be sure to use the components of a professional and well-written email. Your body of your email should be no longer than 150 words. You will be graded on format (20 points), content (50 points) and language accuracy (30 points)
You are in charge of public communication at the Early Childhood Education Center (ECLC) at Zayed University. The Minister of Education has just announced that all nurseries across the UAE must be closed for 14 days starting March 15. The closure is a precautionary health measure due to concerns overs of the COVID-19 outbreak. During that period, all the nursery schools will be inspected to ensure that they are clean, sterilized, and meet safety conditions. Write an email to all staff ([email protected]) and parents ([email protected]) in which you communicate the Minister’s message. You would like your Dean ([email protected]) to be aware of this message. In your message, be sure to inform parents about the measures that they could take in order to keep themselves and their children safe: wash their hands frequently; maintain social distance (at least 1 meter distance between themselves and anyone who is coughing); avoid touching eyes, nose and mouth; practice respiratory hygiene; stay informed and follow advice; and stay home if they feel unwell.
Keep in mind that for privacy reasons, parents’ email list must not be disclosed. You are free to add your own information, but do not change the content above.
In: Operations Management
In a customer relationship management (CRM) system, e-commerce sites use _____ to send notifications on new products and services.
a. |
extranets |
|
b. |
data-mining tools |
|
c. |
spectra |
|
d. |
|
In: Operations Management
assess the Chinese market; you must refer to Chinese lifestyle trend choices and how these choices will positively impact Starbucks. The lifestyle of Chinese youth and affluent professionals should be seriously considered while conducting your analysis. Statements made must be fully documented.
In: Operations Management
Which statement is true of an e-distributor?
a. |
An e-distributor offers services from different vendors in separate packages. |
|
b. |
An e-distributor provides products and services at high prices. |
|
c. |
An e-distributor offers fast delivery of a wide selection of products and services. |
|
d. |
An e-distributor is responsible for distributing a handheld catalog of products. |
In: Operations Management
“It is better to market a new product quickly and then upgrade the design later than incorporating all design modifications and improvements before launching the product.” Do you agree/disagree with this statement? Justify your answer and provide at least one example.
In: Operations Management
Problem 1
You are asked to perform a capacity analysis for the clinic. The current resources of the clinic are as follows (assume that the information is steady throughout the day):
Resources | Number of Service Providers | Processing Time (min/patient) |
Reception | 3 | 5 |
Primary care provider | 10 | 20 |
Nurse | 3 | 30 |
Radiologist | 2 | 40 |
Diabetes care | 1 | 30 |
Nutrition care | 1 | 25 |
In addition, the following information is presented to you on the operations of the clinic.
• All patients need to register with the receptionist before they can see a nurse/doctor. The average time to register at the reception desk is 5 minutes.
• On average, 30% of the incoming patients are considered to have only minor problems that can be handled by nurses. The remaining 70% are given appointments to see a primary care provider.
• The average consultation time with a nurse is 30 minutes. After diagnosis by a nurse, 30% of the patients are asked to see a primary care provider for further diagnosis.
• An appointment with a primary care provider lasts 20 minutes, on average. After check up by a primary care provider, 20% of the patients are referred to a radiologist, 10% are referred to the diabetes care center, 20% are referred to the nutrition care center and the remaining 50% either don’t need further referral or are referred to an outside hospital.
• The average consultation time with the radiologist is 40 minutes.
• It takes 30 minutes, on average, for diagnosis at the diabetes care center.
• An appointment at the nutrition care center usually takes 25 minutes.
The manager of the clinic is interested in the following questions:
a. What is the capacity of each resource in the clinic (reception, primary care provider, nurse, radiologist, diabetes care, and nutrition care) in number of patient-arrivals per hour?
b. What is the system capacity of the clinic in number of patient-arrivals per hour? Identify the bottleneck(s). What is the slack of each resource in total number of patient -arrivals per hour?
c. If the clinic hires two additional units for the bottleneck resource, what would be the new system capacity and bottleneck(s)?
d. Suppose that the proposal in part (c) is implemented and all employees work 10 hours per day, how many patients can the clinic serve each day?
In: Operations Management
Explain why it is important for Starbucks to expand from North American market to China. Give full rationale with supporting remarks/.
In: Operations Management
Critically analyze the marketing campaign of a
selected / reputed organization of your choosing during the current
pandemic (COVID 19). Highlight organizational
themes and communication methods
used and mention success of failure
stories of achieving their target. ( The answer should
outline how they have followed the key marketing concepts )
P.S : Chose a company that you are knowledge on and easier to
answer on.
In: Operations Management
Below are two current events:
#1-Recently President Trump announced new tariffs on imports of steel and aluminum. The tariffs are a 25 percent on imported steel and a 10 percent on imported aluminum.
#2 - From The Associated Press, April 2, 2018:
Some goods on which the Chinese government raised tariffs Monday.
25 PERCENT TARIFFS
Most goods targeted for 25 percent tariffs are varieties of pork, for which China is the No. 3 American export market.
— PORK
Fresh and chilled bone-in pork forelegs and hind legs, chilled whole and half hog heads, pork liver, chopped pork, other fresh and chilled pork
— ALUMINUM
Scrap aluminum
15 PERCENT TARIFFS
Chinese regulators also imposed 15 percent duties on apples, almonds and dozens of types of fruit
— FRUIT
Apples, fresh or dried; coconut, fresh and dried; bananas, fresh or dried; pineapple; pomegranates; mangos; grapefruit; grapes; watermelon; cherries; strawberries; dried apricots
— NUTS
Brazil nuts, cashews, almond kernels, walnuts, macadamia nuts, pine nuts
— WINE
Sparkling wine
— HERBS
Ginseng
— PIPES
Stainless steel and alloy pipe used for petroleum or natural gas, multiple diameters
Questions:
a. In which of the six components of the general environment would you categorize these events?
b. In your own words, discuss why a fertilizer company should be concerned.
c. Why should a clothing retailer want to be pay close attention to the international news and on going events related to these actions?
In: Operations Management
In what 3 cycles are most performance reviews conducted?
In: Operations Management