Question

In: Operations Management

Imagine for a moment that you are in charge of your favorite local business –not Apple,...

Imagine for a moment that you are in charge of your favorite local business –not Apple, or Amazone. Now that you have a business in mind, how would you go about designing a “system” to evaluate its customers’ service health?

Solutions

Expert Solution

The Consumer Service health gives the idea of the business to the users where the feedback system is the most essential part of the new service development that take the consumers feedback to design is competent to keep up with the services. The daily focus on improving shall be the motive in such system which is been applied so the best features can be used.

The new system has to be such that it takes the system to evaluate the current services and design the new process which would best suite the feedback of the patients if it’s working in a hospital.

The system can be designed for a local site which uses apps to supply the needs to the people around can access the needs and pattern of purchase along with the consumer feedback to start advertising the needed products that suites the consumers needs. This can give the new business have the best of system with the store manager the maximum flexibility to show case the product and offerings along with new launches and advertising. This can also have the needed skills for the best of service health for the business.

· Take the needs for the business in for the creation of the system

· Launch it for the consumer feedback and the process measuring before the changes are made.

· Once the needed changes of the process are adopted the system can run in the business while with little updating with the new feedback sand needs those are generated by the local business.


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