Read Case Study 10-2, “Must a Union Process a Grievance of a Nonunion Employee?” on page 463 of your textbook. Then, answer the questions provided.

1. What are nonunion employee rights under the LMRA?

2. What is meant by the union’s duty of fair representation?

3. When has the union met its obligation of fair representation?

4. Has the union in this case met its fair representation obligation? Explain.

Read at least 2 academically reviewed articles and Write an annotated bibliography paper on Activity Based Costing

Examine the reasons companies use social media marketing listed in Figure 9.5.

• Engage fans

• Increase brand exposure

• Avenue for customer interaction

• Increase traffic

• Generate leads

• Enhance brand image

• Improve search rankings

• Gather customer intelligence

• Develop loyal fans

• Increase sales

Rank the reasons from most effective to least effective based on your personal experience with social media and brands that use it. Discuss your rankings. Explain, with examples, your top three choices.

Imagine that you have been a production operator manager for two years at a large gas distribution company. Recently, your director told you that the company is planning a large restructure, but that your department will not lose any employees. You decide that you need to use personal communication techniques to reach out to the people on your team and convince them that they are safe and they need to maintain their productivity levels for the upcoming year.

Fortunately, you have a large personal network of diverse contacts both inside and outside the company. But you know that some of your employees have much smaller networks, and you worry that they will not have the contacts they need in order to get a good perspective on the restructuring. Which of the following pieces of advice should you give to your employees to help them build their networks? Check all that apply.

A)Try to fill your network with people who are very similar to you, preferably people who do the same kind of work you do and people who have non-work backgrounds similar to yours. This will make it easier to develop relationships with them.

B)Reach out to people and do as many activities as you can with them. Try to fill your calendar so that you connect with as many people as possible.

C)You’re going to have a hard time building a network that you can use to support you through this restructuring, but start now to build your network before you need it the next time.

D)Make sure that when you build your network, you don’t always expect your contacts to be giving to you. You have to give as well as receive in order for a network to be effective.

The general thrust of consumer protection legislation has been to provide accurate information or disclosure of essential terms to the buyer. Has consumer protection legislation generally met this goal?

Explain the concept of Tension Management. Discuss how managers can leverage tension management as an effective tool to gauge productivity of employees.

1. Errors with Pronouns - Faulty Agreement

Pronouns are words that take the place of nouns, noun phrases, or other pronouns. Pronouns can be the subject of a sentence, the object of a sentence, or in the possessive case. A pronoun should agree in number and gender with its antecedent. An antecedent is the word the pronoun stands for. The following is one rule for pronouns.

Rule: Use the singular pronoun with "everyone," "anyone," and "each."

Incorrect: Each player on the girls’ soccer team wants their coach to play them in the championship game.

Correct: Each player on the girls’ soccer team wants her coach to play her in the championship game.

Directions: Click on the blank lines that follow and select the pronoun that agrees with its antecedent.

Swamp Coffee

The Greatest Toronto-Based Band in History

Fan Trivia

1. The band members refuse to reveal how the band got its/their name. Each of the popular theories has its/their merits, but the general public may never know the truth.

2. A local music critic claimed she/her will never forget the first time hearing this band's music. The sound is unique, making it hard to classify. When asked why there are no vocals, lead guitarist Halil Shafak says the message is in the music itself/themselves. .

3. Halil writes most of the songs alone in the studio.He/Him and bass guitarist Seth Spence then rework the songs together.

4. Near the end of the autumn 2013 concert tour, drummer Maya Creedy temporarily quit the band when Halil yelled at her/she for improvising too much. Halil later apologized to Maya and she/her rejoined the band. At the time, she told reporters that she felt bad for Halil because no one is more misunderstood than he/him .

5. Fans designed the band's last three album covers. Each of the winning designers received free concert tickets and had her/our picture taken with the band.

6. When asked if he would ever break up the band and go solo, Halil said the other members of the band were like family, so he/him could never do that to them/they.

The owner of a condominium unit also owned an exclusive use parking space on a surface lot facing a sidewalk and street. The owner rented the space to his friend, who parked her chip wagon in the space. She sold french fries and soft drinks to the public from the location. The other residents of the condominium objected. Advise the unit owner of his rights (if any), and the rights of the other residents.

Describe in your own words each of the digital marketing strategies listed in Figure 8.8. (Interactive marketing, Content and native marketing, Location-based advertising, Remarketing, Behavioral targeting, Blogs and newsletters, E-mail marketing)

Assume you are an intern working in the digital marketing department of a small chain of sporting goods stores in the South. Describe how you could use each of the digital marketing strategies in a digital marketing campaign. Be specific.

The long Life Insurance Company receives applications to buy insurance from its salespeople, who are specially trained in selling insurance to new customers. After the applications are received, they are processed through a computer. The computer is programmed so that it prints messages whenever it runs through an item that is not consistent with company policies. The company is concerned with the accuracy of the training that its salespeople received, and it contemplates recalling them for more training if the quality of their performance is blow certain limits. Five samples of 20 applications received from specific market areas were collected and inspected with the following results:

(1) Find the sample size and average error rate.

(2) Compute three-sigma control limits.

(3) Draw the control chart(s).

(4) There are two new samples were taken each with 20 applications. Four and five applications were found to have mistakes, respectively. Without re-computing the control limits, is the training process out of control?

(5) Is there a need for recalling the sales force? Explain.

After finishing university, Mariette is looking for a job. She checks for job advertisements on several large, well‐known, and reputable online sources, and pursues a few lesser‐known sources on the recommendation of several of her former professors. After submitting what seemed like endless resumes, Mariette received several interview offers, one of which was particularly appealing to her, since it was for an entry‐level position in a company she had always wanted to work for. The interview process went well, and she received several job offers, including one from the company she wanted to work for. During that interview, Mariette was promised that the job would involve a lot of independent work and responsibility for projects after an initial training period of three months. This statement, combined with the fact that she had wanted to work for the company for a long time, led Mariette to accept the job offer. Once she had signed the employment contract and had begun work, she went through the initial training period, but her responsibilities didn’t change, and she began to find her work limiting. She also began to notice that some of the employees at her level who had started around the same time she had started were being promoted ahead of her. Several were not as qualified as Mariette. She noticed that all of the employees receiving promotions were men. While this was occurring, the office support staff, all of whom were unionized, were trying to renegotiate their contract. The bargaining went badly, and there was a short strike lasting three days. The situation was resolved, but things were tense for a little while, especially since the support staff had been picketing directly outside of the entrance to the office. By this time, Mariette had worked for her company for a little over two years. One day, she was called into her supervisor’s office and was told she was being let go. She was also told that this was effective as of the end of the work day on that day. No cause was given. Mariette was very surprised, and angry. After discovering that she would get no further pay after the day of her termination, Mariette decided to take legal action.

Analyze the situation and advise Mariette on how she should proceed?

Explain to someone that hasn’t taken Quality Management what Statistical Process Control is about and how it is conducted.

Explain to someone that hasn’t taken Quality Management what the method House of Quality is about and how it is conducted.

A group of music lovers in a large urban area incorporate a company, Mozart Holdings Ltd., in order to purchase land and build a music hall that they claim will be “a glittering jewel in the cultural crown” of the city.

The corporation selects an architectural firm that will design the building, a construction company that will construct the music hall, and chooses other suppliers who will provide goods and services necessary to the planning and development of a unique structure. One of the contracts that Mozart enters into is with an artist, Paige Presley, who is commissioned to produce an artistic work for the main lobby of the music hall. Presley is to be paid the sum of $50 000 for the work, and Mozart stipulates that the work is to be in any medium, but it must be permanently affixed to the north wall of the lobby, and must be of a size no less than 10 metres by 15 metres. The artist and the corporation enter into a written contract whereby the artist agrees to create the artistic work, warrants that it is her original work, and transfers the work to Mozart Holdings Ltd., in consideration of payment of the agreed‐upon contract price. No mention is made of moral rights. Presley designs and creates an artistic work that is an abstracted representation of musicians, musical instruments and musical notes on a scale. The work is created out of a series of more than two hundred 30 cm by 30 cm ceramic tiles that are made by the artist by hand and fired in her kiln in her studio. The artist and two assistants install the work on the north wall of the lobby, in time for the official opening of the music hall. The work is titled “The Song of Ages.” Presley attends the official opening for the music hall, at which many dignitaries are present. Media representatives are present, and photographers take pictures of the lobby, the people present, and Presley’s artistic work. At a table in the lobby, Presley notices a brochure that solicits funds from donors, asking them to contribute to the operation of the music hall. Donors are promised various “gifts” for donations at different levels of giving, ranging from music CDs for donations of $50 to $100, up to the “benefactor” level. Those who make a donation at the benefactor level will have their name inscribed in one of the tiles that form the work “The Song of Ages.”
Presley is incensed and embarrassed that her art would be defaced in this fashion. She considers commencing a court action, seeking an injunction. Evaluate the situation and advise what chances of success she has and on what grounds?

Last-mile providers often advertise very fast speeds, but users rarely see speeds as high as advertised rates. Search online to find a network speed test and try it from your home, office, mobile device, or dorm. How fast is the network? If you’re able to test from home, what bandwidth rates does your ISP advertise? Does this differ from what you experienced? What factors might account for this discrepancy?