By citing a project of your choice, discuss the strategies for responding to negative risks.
In: Operations Management
By citing a project of your choice, discuss the strategies for responding to negative risks.
In: Operations Management
QUESTION 1 Heineken beer is sold predominantly in liquor stores.
Liquor stores can be considered to be ___________ stores as they
have a narrow, but deep product range.
1 Internet 2 discount 3 speciality 4 department
QUESTION 2 Heineken is recognised as the world’s most valuable
international premium beer brand. This means that Heineken has many
loyal consumers. During which phase of brand loyalty would
consumers refuse to accept a substitute?
1 Brand insistence 2 Brand preference 3 Brand recognition 4 Brand
refusal
QUESTION 3 Heineken is recognised as the world’s most valuable
international premium beer brand. Which one of the following is an
advantage of having a strong brand for Heineken? 1 Facilitates the
identification of products when purchasing. 2 Assures consumers of
a quality standard they can count on. 3 Serves as a warning against
products that do not meet consumer standards. 4 Provides the
foundation stone of the marketing communication strategy.
QUESTION 4 Janika bakes cookies and rusks which she sells to family
and friends for pocket money. She charges R29,99 for a small bag of
cookies and R39,99 for rusks. She believes this price makes her
cookies and rusks appear to be better value for money than charging
R30 or R40 respectively. Which adaption to the final price of her
cookies and rusks does Janika use?
1 Bait prices 2 Odd prices 3 Market-price level prices 4
Market-penetration prices
QUESTION 5 Products such as laptops adhere to market price
strategies. For brands, such as Apple and Mac, who have
successfully differentiated their products, there is some price
discretion as consumers perceive the products to be unique and do
not mind paying more for them. During which product-life cycle
would one typically find such types of price decisions?
1 Introductory phase 2 Growth phase 3 Maturity phase 4 Declining
phase
QUESTION 6 _______________ can be defined as creating a
need-satisfying product or service.
1 Decisions 2 Opportunities 3 Development 4 Transferring
QUESTION 7 Lexus cars are advertised in prestigious magazines and
sold at exclusive dealerships at a much higher price than that of
the Toyota RAV4. This represents the ___________ .
1 total product 2 generic brand 3 product image 4 need-satisfying
product
QUESTION 8 Which one of the following types of research would be
chosen if a company needs to conduct problem-identification
research?
1 Segmentation research 2 Product research 3 Pricing research 4
Image research
QUESTION 9 The various brands of beer that SABMiller markets
include: Castle Lager, Castle Light, Carling Black Label and Hansa
Pilsner, to name a few. The packaging for these various brands is
very similar with only the individual labels being different.
SABMiller is making use of _____________ packaging.
1 reusable 2 speciality 3 family 4 economic
QUESTION 10 Mpho is shopping for a new motorbike. He has decided to
purchase the new BMW R 1200 GS Adventure. The dealership he has
decided to purchase the motorbike from, met his needs with speed
and initiative and was able to answer all of his queries. To which
dimension of service does this relate?
1 Reliability 2 Responsiveness 3 Assurance 4 Empathy
QUESTION 11 IBM had a better statement of financial position,
despite falling behind in sales. Which one of the following best
describes the statement of financial position?
1 Can be described as the accrued power of disposal over the
products and services used by the business to generate a monetary
return. 2 Consists of primarily receipts resulting in the sale of
the business’s products and/or services. 3 Reflects all of the
possessions of the business as well as the nature and extent of the
interests in these possessions. 4 Furnishes details about the
manner in which the profit or loss for a particular period was
arrived at and how it has been distributed.
QUESTION 12 Which one of the following would appear on IBM’s
statement of financial position?
1 Shareholders’ interest 2 Operating profit 3 Returns 4 Provision
for tax
QUESTION 13 The __________ of IBM consists primarily of receipts
resulting from the sale of its products and/or services.
1 profit 2 income 3 liquidity 4 capital structure
QUESTION 14 IBM’s sales would be indicated on the statement of
financial __________ and is also known as ________ income.
1 position; gross 2 position; net 3 performance; net 4 performance;
gross
QUESTION 15 The formula for calculating the future value of an
original investment is:
FVn = PV (1 + i)n
Where n is:
1 The original investment 2 The future value of the investment 3
The interest rate per period 4 The number of discrete periods over
which the investment extends
Read the case study below and then answer questions 16 and
17.
Khanyisile owns a fabric store and offers a curtain-making service
to her customers. The industrial machine used to sew the curtains
has broken down and Khanyisile needs to decide if it is worth it to
replace the machine right now.
A new machine is worth R50 000, but she does not really have the
capital at the moment to replace the machine. Her brother owns such
a machine and has indicated that he will give it to her now with
payment only due in three years. He is willing to let her take the
machine for R75 000 at an interest rate of 15% per year.
She has approached you to assist her and you advise her that she
will need to look at the present value of the machine before making
a decision.
QUESTION 16 Given the high decrease of the discounting factors
along with the high interest rates offered on the machine and the
long time period she will require to pay off the machines, the
following is correct:
1 The lower the interest rate is, the smaller the present value of
a given future amount will be. 2 The higher the interest rate is,
the bigger the present value of a given future amount will be. 3
The higher the interest rate is, the smaller the present value of a
given future amount will be. 4 The lower the interest rate is, the
bigger the present value of a given future amount will be.
QUESTION 17 Given the information above, calculate what the
machine’s present value would be if Khanyisile decides to accept
her brother’s offer.
1 R50 000 2 R49 312.50 3 R114 067.50 4 R56 347.50
QUESTION 18 Which financial ratio is used by providers of loan
capital to determine the degree to which a business can meet its
debt obligations fully and punctually in the normal course of
events?
1 The current ratio 2 The solvency ratio 3 The debt ratio 4 The
gearing ratio
QUESTION 19 Rapula is the financial manager of Plastic Fantastic, a
plastic container manufacturer. While doing the financial
statements, Rapula will need to calculate the return of investment
(ROI). In addition to net profit after tax, Rapula will also
require ___________ in order to calculate this ratio.
1 sales 2 gross profit margin 3 total assets 4 owners’ equity
QUESTION 20 The focal points of a budget for an income centre is
determined by measuring _______________ .
1 outputs in monetary terms 2 inputs in monetary terms 3
performance in monetary terms 4 inputs and outputs in monetary
terms
QUESTION 21 Maintaining the purchasing and supply system of Toyota
will occur at the ______________ level of purchasing and supply
planning.
1 strategic 2 tactical 3 middle-management 4 operations
QUESTION 22 Supply-chain process integration at Toyota will
occur at the ___________ level of purchasing and supply
planning.
1 strategic 2 tactical 3 middle-management 4 operations
QUESTION 23 The purpose of Toyota’s purchasing and supply function
is not only to provide the right materials, services and equipment,
but also to _____________________ .
1 retain the market share by providing products to consumers that
satisfy their needs. 2 ensure that they are purchased at a
reasonable price, satisfy quality requirements and are received in
the correct quantities at the right place and time. 3 manage and
select appropriate suppliers who can deliver the required materials
within the specified time frames. 4 manage the planning,
organising, leading and controlling of all activities relating to
the purchasing of materials and services.
QUESTION 24 In which scenario below would purchasing as a factor in
profitability be more critical than usual?
1 When the business is committed to its suppliers. 2 If the price
of materials stays constants over time. 3 Where fashion is
concerned. 4 Where the final market for the product is not
competitive.
QUESTION 25 Vicki is the regional buyer for Black Cat Pet stores in
Gauteng. She prefers to buy a greater volume of cat food at her
preferred supplier, Munchkins, as it results in lower inventory
levels and lower prices as Munchkins gives her discount for volume
orders. This is an advantage of _______________ which is possible
with a _________ purchasing and supply structure.
1 standardisation; centralised 2 profit-leverage; centralised 3
volume discounts; decentralised 4 supplier relationships;
decentralised
QUESTION 26 Kgaugelo owns an organic food store in Newlands. As the
store is new, it is quite small and Kgaugelo does not have a
dedicated purchasing and supply manager at the moment. Which one of
the following is another factor Kgaugelo will use to determine the
importance of the purchasing and supply function?
1 The situation in the supplier market. 2 The hierarchy of the
management levels. 3 The quality of the materials required. 4 The
speed with which stock needs to be replenished.
QUESTION 27 When it comes to the internal organisation of the
purchasing and supply function, ____________ are used when each
person takes responsibility for buying a specific material or
service.
1 independent buyers 2 informal structures 3 specialist groups 4
cross-functional teams
QUESTION 28 Which one of the following represents a level at which
co-ordination of the purchasing and supply function occurs?
1 Various purchasing and supply activities must be co-ordinated
externally in the purchasing and supply function. 2 The purchasing
environment (buyers) must be co-ordinated with purchasing
activities. 3 The purchasing and supply function must be
co-ordinated with other functional management areas. 4 The
purchasing and supply function operates independently from other
functions and as such, no co-ordination is required.
QUESTION 29 Moses works for Studio Grant, an interior design
company who also manufactures custommade pieces for clients. He is
the purchasing and supply manager and is responsible for purchasing
the materials required to produce these bespoke pieces. Which
measure can he adopt to ensure that purchasing and supply
objectives are pursued within acceptable standards?
1 Gant graphs 2 Purchasing and supply control 3 Purchasing and
supply performance measurements 4 Requisition management
QUESTION 30 Moses uses the control point of price proficiency to
determine if purchasing activities are being performed effectively.
Which one of the following would he use to determine the
effectiveness of price proficiency?
1 The number of orders received late. 2 The number of orders
indicated as urgent. 3 The number of orders rejected. 4 The number
of discounts negotiated for a specific period.
In: Operations Management
Canine Gourmet Super Breath dog treats are sold in boxes labeled with a net weight of 12 ounces (340 grams) per box. Each box contains 8 individual 1.5-ounce packets. To reduce the chances of shorting the customer, product design specifications call for the packet-filling process average to be set at 43.0 grams so that the average net weight per box of 8 packets will be 344 grams. Tolerances are set for the box to weigh 344plus or minus10 grams. The standard deviation for the packet-filling process is 1.03 grams. The target process capability ratio is 1.33. One day, the packet-filling process average weight drifts down to 42.5 grams. Is the packaging process capable? Is an adjustment needed?
Since the process capability index, Upper C Subscript pk, is
nothing, the process
▼
is not capable
is capable
. (Enter your response rounded to three decimal places.)
In: Operations Management
In: Operations Management
Identify the competitive strategy of PIZZA HUT company, justify your answer?
In: Operations Management
This chapter starts with a look at Salesforce, the company that produces and sells a Customer Relationship Management System. This video is a short explanation of the Software and how it works. Do some research on the product and find another CRM and see if you can compare the two by looking at other videos, the web site, etc. In your one page submission, describe the differences between the two products. Finally, describe the kinds of companies that would benefit from using Salesforce or some other CRM with examples.
In: Operations Management
Think of a project that you have previously been a part of at a past or current place of employment, and imagine that you were appointed the project manager.
Paper should consist of at least four pages
In: Operations Management
Situation: Read Case 8; Thompson Engineering
Characters: Tyler Houston, sales representative; Tom Harris, senior buyer
Scene 1:
Location—Harris’ office
Action—Harris has just stated that he needs a couple of weeks to go over Houston’s proposal.
Role play how Houston should respond to Harris’ needing two weeks to think it over.
Scene 2:
Location—Harris’ office
Action—Houston is summarizing his product’s advantages (i.e., price, quality, service).
Role play Houston’s summary and his asking for the order.
Upon completion of the role plays, address the following questions:
Why do buyers hesitate and ask for more time to think over proposals?
How hard should Houston press to get Harris to act now?
In: Operations Management
In: Operations Management
using the data below create a time-phased budget for the project. Show how much daily and cumulative costs of a project is, just as monthly and cumulative costs are shown in figure 10.
WBS |
Activity |
Intermediate Predecessor |
Duration in Weeks |
Resource |
Hourly cost |
Hours per week |
1 |
Operational definition |
|||||
1.1 |
Research literature |
3 |
Becky |
$35 |
30 |
|
1.2 |
Identify and define terms |
1.1 |
1 |
Ann |
$60 |
30 |
1.3 |
Obtain approval of definition |
1.2 |
2 |
Clive |
$50 |
30 |
2 |
Target selection |
|||||
2.1 |
Solicit partners for pilot. |
2 |
Ann |
|||
2.2 |
Hold brainstirming meeting |
2.1 |
2 |
Becky |
||
2.3 |
Identify characteristics of targets. |
2.2,3.1 |
1 |
Ann |
||
2.4 |
Obtain approval of partners |
2.3,1.2,3.4 |
1 |
Clive |
||
3 |
Question Set |
|||||
3.1 |
Identify Process group members |
2 |
Clive |
|||
3.2 |
Develop question set |
2.3 |
4 |
Ann |
||
3.3 |
Prototype and valid question set |
3.2 |
3 |
Becky |
||
3.4 |
Add partners |
3.1,2.1 |
3 |
Becky |
In: Operations Management
I am trying to make power point about information technology in distance education.
Could you guys help asap?
In: Operations Management
In: Operations Management
E-Commerce course
Question 1: List four major benefits of B2B for buyers, and four major benefits of B2B for sellers, and four major benefits of B2B for communities.
Question 2: What are virtual e-tailers? List two advantages and two disadvantages of them.
Question 3: Why are trust verification sites important to online sellers and to online buyers?
Question 4: Identify five social shopping models, with examples from the real world.
Question 5: List four ways in which e-marketplaces have changed the processes used in traditional trading.
In: Operations Management