Question

Assume you are the human resource manager of a small seafood company. The general manager has told you that customers have begun complaining about the quality of your company’s fresh fish. Currently, training consists of senior fish cleaners showing new employees how to perform the job. Assuming your needs assessment indicates a need for training, how would you plan a training program? What steps should you take in planning the program?

Answer 1

In most of the organizations the senior employees train or transfer knowledge to the junior employees and this is the basic functioning in this organization as well. As the customers have been complaining about the quality of the product, there has to be a basic change in the process because anyways the conventional method is not serving the quality right. After the analysis of the whole training process I feel that there is a need to incorporate various professional factors in the training process and in order to do so it would be better if professional consultants are hired to conduct the training because that will ensute that quality is improved as this will be professional than the existing one.

The steps of the process will be simple which will consist of identifying the problem and determining a solution appropriate for the problem. The senior employees may also need guidance in this quality asoect which will help the organization maintaining quality. There will be a theoretical training which will include both the technical and business asoects followed by a practical hands on experience how to execute and finally there will be a assessment of the employees based on what they learn. The assessment will be a two fold process in which there will be an assessment to evaluate the learnings and then evaluate how the employees apply their learning into the work. I believe the process will be sufficient to improve the quality aspects of the process.