Case Study

Terror at the Taj Bombay: Customer-Centric Leadership

The night of November 26, 2008, 10 armed individuals from the terrorist group Lashkar-e-Taiba (Army of the Righteous) entered the western-Indian city of Mumbai (formerly Bombay) to attack pre-determined locations, including the Taj MahalPalace and Tower (Taj Bombay). Over three nights and two days, terrorists killed 159 people and wounded 211 across the city. Of these, 34 people died and 28 were injured during the three-day siege of the Taj Bombay. The attacks, which became known in India as “26/11”, had a dramatic and lasting impact on the Indian national psyche.

However, the Taj Bombay received praise in the aftermath of the attach- specifically from hotel guests-for the quick-thinking actions of hotel staff to ensure the safety of hotel guests at the expense of their own personal safety. In addition to managing the emotional and psychological challenges of moving forward after the loss of employees and extensive physical da1nage to the hotel, senior executives wondered if the Taj brand would survive. Images of the Taj Bombay under attack were reprinted in newspapers and shown on television news stations worldwide. Executives had to decide when -and if -to re-open the hotel, whether to continue to use the Taj brand name, and what message to send out to consumers. The risk was to be viewed as insensitive by either avoiding the tragedy completely in their messages to the public or being seen as taking advantage of public sympathy in talking about the tragedy, and in deciding the right time to return to "business as usual" at the Taj Bombay.

1. What specific actions do you take in both the short-term and long-term in rebuilding the Taj brand name?
2. What would you do to recover from "being the living image of the terrorist attack" as Ratan Tata describes it? Is this even possible?

(C LANGUAGE) Write a function called upperLower that inputs a line of text into char array s[100]. Output the line in uppercase letters and in lowercase letters

This is what I have so far:

void * upperLower (const char * s) {
char *word[sizeof(s)];
for(int i = 0; i < sizeof(s); i++){
*word[i] = s[i];
}
word = strtok(word, " ");

int counter = 0;
while(word != NULL){
if(counter % 2 == 0){
word[counter] = toupper(word);
printf("%s ", word);
}
else{
word[counter] = tolower(word);
printf("%s ", word);
}
counter++;
word = strtok(NULL, " ");
}
}

The method cannot be changed. Must use void * upperLower (const char * s) {

The output should be like THIS is A test

What is additive strategies and provide a thorough example applying this strategy. Also, what is elimination by aspects and provide a thorough example applying this strategy.

Design the logic for a program that allows a user to enter 10 numbers, stores the numbers in an array, then displays all of the numbers, the largest number, and the smallest.

 create a solution algorithm using pseudocode

 create a flowchart

1 2 4 1 0
2 0 1 1 3
4 1 2 1 0
1 1 1 0 1
0 3 0 1 3

Decrypt as many letters and words as you can in the cipher text listed below. You don’t need to explain, only bullet list the steps in the order that you take to decrypt this cipher-text.

Caesar cipher

In hot water heating systems; How can i do pipe calculations and how can i fill the pipe chart ? Can u tell step by step ? In most general way.

Consider the following checkSum() method where N numbers are saved in an array (as sorted in as-
cending order). In the main() function, the user will input a number. The checkSum() method will

find out whether the sum of any two numbers in the array is equal to the given number by the user. You
need to solve the problem with minimum time complexity (low complexity will lead to higher marks!).

1. What are the main elements of a project reliability plan? To which other project plans should it refer?

What factors might explain why couples who cohabit (live together) before marriage sometimes are not as happy in their marriages as couples who do not live together before marriage?

What factors might explain why many people feel uncomfortable about wives earning as much or more income than their husbands? How do you feel about this issue?

An incinarator with (0.5) inch steel walls in lined with (6) inch of firebrick to protect the steel and has (3.5) inch of magnesia insulation on the outside. When the gas temperature is (1550)°F, the inside wall of the firebrick is at (1250) °F as measured by an optical pyrometer.

Take thermal conductivities as below:
k_firebrick = 0.98 Btu/hr-ft°F , k_steel = 26 Btu/hr-ft°F, k_magnesia = 0.034 Btu/hr-ft°F.
Assume A = 1 ft² Assume the outside surface of magnesia is 120°F

(a) What is the total resistance?
R_Total =  °F hr/Btu

(b) What is the rate of heat transfer?
Q/A =  Btu/hr. ft²

(c) What is the temperature of the steel wall? (between fire brick and steel)
T =  °F

(d) How much insulation would be needed to raise the inside wall temperature to 1400. °F ?
The heat transfer rate Q/A would be slightly reduced, but assume it is unchanged.

x =  in

What are the four phases of website design and what is involved with each phase?

Explain what the stroop test is, how its performed and what are the strengths of its research.