In: Operations Management
Please answer each question in between 200-250 word
3. Describe and define the characteristics of the scientific method? (10 points)
4. You are a manager of a large telemarketing firm with a reputation for high-quality customer service. Lately complaints have surfaced that an increased number of incoming calls are being misrouted or dropped. Last week, while passing by the main reception area, you noticed the receptionist fiddling with his hearing aid. Yesterday, you noticed a new, very young receptionist chatting on her cell while working the reception desk.
(a) Pose three possible hypotheses that might account for the dropped or misrouted incoming calls. (Any combination of relational, correlational, and causal but clearly state which one) (10 points)
(b) Using the double movement of reflective thought, show how you would test each hypothesis. (10 points)
(c) What are the dependent and independent variables in each hypothesis? (10 points)
3. Scientific method has been regularly portrayed, and it isn't conceivable, at this date, to say anything new in regards to it. By and by, it is important to portray it on the off chance that we are to be in a position later to consider whether some other strategy for procuring general learning exists.
In landing at a Scientific law there are three primary stages: the principal comprises in watching the huge realities; the second in touching base at a speculation, which, on the off chance that it is valid, would represent these actualities; the third in deriving from this theory results which can be tried by perception. On the off chance that the outcomes are confirmed, the theory is temporarily acknowledged as evident, even though it will more often than not require change later on as the aftereffect of the revelation of further realities.
characteristics:
Experimental Observation
The logical technique is observational. That is, it depends on direct perception of the world, and despises speculations that run counter to recognizable reality. This appears differently in relation to techniques that depend on unadulterated reason (counting that proposed by Plato) and with strategies that depend on passionate or other emotional components.
Replicable Experiments
Logical investigations are replicable. That is, if someone else copies the examination, he or she will get similar outcomes. Researchers assumed distribute enough of their strategy so someone else, with fitting preparing, could repeat the outcomes. This appears differently in relation to strategies that depend on encounters that are novel to a specific individual or a little gathering of people.
Temporary Results
Results got through the logical strategy are temporary; they are (or should be) available to question and discussion. If new information emerge that negate a hypothesis, that hypothesis must be adjusted. For instance, the phlogiston hypothesis of flame and burning was rejected when proof against it emerged.
Target Approach
The logical strategy is objective. It depends on actualities and on the world as it seems to be, as opposed to on convictions, wishes or wants. Researchers endeavour (with changing degrees of progress) to expel their inclinations when mentioning objective facts.
Deliberate Observation
Entirely, the logical strategy is orderly; that is, it depends on deliberately arranged investigations as opposed to on arbitrary or erratic perception. All things considered, science can start from some irregular perception.
4. Represent a few speculations that may represent dropped or misrouted approaching calls– the representative is excessively old, making it impossible to deal with the heap; worker can't bear the cost of a legitimate portable amplifier, the absence of which causes issues in coordinating calls appropriately, or noting brings in an auspicious way; there is an issue with the telephone directing framework; there is an issue with the fundamental telephone at the call work area.
Utilizing the twofold development of intelligent idea, indicate how you would test these hypotheses– actuality: calls are being misrouted; enlistment: for what reason are calls not achieving their proper goal; theory: any of the above; derivation: calls can be misrouted if the administrator's listening device isn't working.